We are looking for aSenior Renewal Sales Specialistto be a part of our Worldwide Renewal Salesteam at Azul. Reporting into the Sr Director of Customer Success andRenewals, you will be focused on securing subscription renewal revenue for the company primarily for our APAC regions, working in India. You willestablishand maintain strong business relationships within our end users, channel partners, and sales teams to maximize customer retention andmaintainstrong renewal rates.
The Renewal Sales Specialist will havepreviousexperience in a high-performance, high-tech subscription-based renewals team, and has a proventrack recordof obtaining and surpassing theirrenewalstargets.
This is a remoteposition.
What You'll Do (aka Responsibilities)- Maintain a regular and consistent cadence of outreach with our customer base to ensure on-going customer engagement and high customer retention.
- Uncover upsell business opportunities through open-ended questioning, productknowledgeand consistent outreach, including Azul Business Reviews.
- Coordinate Azul resources to ensure the highest level of customer engagementincluding sales, SE, Customer Success, and Support.
- Constantlymonitorcustomer engagement and health scores to understandcustomer satisfaction and renewal intent.
- Develop customer quotes, manage customer data and renewal opportunities withinSalesforce.com
- Familiar with white glove to digital renewals process.
- Understand and support our pricing & discounting practices for renewals and implement those practices to increase customer retention and decrease our annual contract value churn.
- Provide weekly renewals and churn forecasts, including communicating withexecutiveteamregardingthe status of renewalsand suggestions on mitigation of risk or maximizing customer retention.
- Maintain up-to-date knowledge of Azul competitive positioning in the marketplace
What You'll Bring (aka Experience, Skills Education)- BA/BS or equivalent preferred
- 5+ years successful renewal sales or sales experience
- Experience selling to IT departments, IT management is preferred.
- Experience inSalesForce.comwith opportunity management, maintaining and building pipeline, setting follow up tasks, running reports, and forecasting the renewals business
- Strong written and verbal communication skills and be able to clearly and effectively articulate Azul's value and business practices
- Organized, detail and process oriented
- Self-starter with the ability to work effectively in a team environment
- Manage multiple tasks and use good judgment in resolving difficult issues
- Ability to coordinate Azul cross department resources to execute a complex sales strategy and retain customers
