About The Opportunity
We operate in the Fashion, Beauty & Salon Services sector with a media-affiliated approach to premium grooming and client experiences. This on-site role supports high-volume salon operations that combine upscale service delivery with retail merchandising and appointment-driven scheduling across multiple location formats.
Primary Title: Senior Salon Receptionist
Role & Responsibilities
- Welcome clients and manage front-desk flowgreet walk-ins, confirm appointments, and control lobby experience to maximise satisfaction and punctuality.
- Operate appointment systems and maintain daily schedulesbook, reschedule, and confirm appointments while minimising gaps and no-shows.
- Handle payments and POS transactionsprocess card and cash payments, issue receipts, and perform end-of-day cash reconciliation.
- Coordinate with stylists and service teamscommunicate client arrivals, special requests, and timing updates to ensure seamless service delivery.
- Manage phone and digital enquiriesanswer multi-line calls, respond to emails and chat inquiries, and escalate client issues to supervisors when needed.
- Support retail and inventory tasksmaintain product displays, advise clients on retail items, and assist with basic stock tracking and reorder alerts.
Skills & Qualifications
Must-Have
- Appointment Scheduling
- Salon POS systems
- Cash Handling
- CRM software
- Multi-line Telephone Systems
- MS Excel
Preferred
- Fresha
- Mindbody
- Retail Upselling
Additional Qualifications
- High school diploma or equivalent.
- Proven on-site front-desk experience in salons, spas, or hospitality environments.
- Fluent in English and Hindi; additional regional languages are an advantage.
Benefits & Culture Highlights
- Attractive performance incentives and retail commission structure for front-desk sales.
- Staff discounts on services and products, plus on-the-job training in salon systems and customer experience.
- Fast-paced, customer-centric environment with clear growth paths into front-office leadership or salon operations roles.
Skills: communication skills,problem-solving skills,appointment scheduling,customer service management
