Senior Receptionist

Key Responsibilities:

1. Frontline Leadership & Visitor Experience

• Act as the primary ambassador for JLL and the client, consistently delivering a warm, polished, and professional welcome.
• Set and maintain front-of-house standards aligned with client values and JLL service excellence.
• Mentor and guide junior reception team members, fostering a culture of service, collaboration, and accountability.
• Proactively seek opportunities to enhance the visitor journey and create lasting impressions.

2. Event and Hospitality Management

• Lead the planning, coordination, and execution of internal and client-facing events with high attention to detail.
• Introduce innovative solutions for event setup, logistics, and presentation, ensuring premium experiences.
• Collaborate with departments including catering, AV, facilities, and security to ensure flawless execution of events.

3. Stakeholder Engagement & Communication

• Serve as the main liaison with cross-functional teams (e.g., Food, Security, AV, NetOps) to ensure smooth daily operations.
• Build and nurture strong relationships with internal and external stakeholders to support workplace goals.
• Provide timely and effective communication to all stakeholders, ensuring alignment and transparency.

4. Workplace Operations & Safety

• Oversee meeting room bookings, reception supplies, inventory management, and administrative processes to ensure operational efficiency.
• Uphold and enforce health, safety, and compliance standards, ensuring a secure and welcoming space.
• Identify and implement continuous improvements to streamline front-of-house processes and elevate service delivery.

5. Incident & Escalation Management

• Manage incident reporting, escalation protocols, and ensure resolution in alignment with company procedures.
• Ensure all team members are trained and compliant with safety and operational policies.
• Take initiative in risk identification, resolution planning, and crisis management.

Qualifications & Experience:

• Minimum of 3 years experience in a high-volume, corporate front-of-house or reception role within a multinational environment.
• Demonstrated leadership experience, ideally managing or mentoring a team in a customer-facing environment.
• Proven ability to manage complex tasks, multitask effectively, and prioritize under pressure.

Skills & Competencies:

• Exceptional customer service skills with a warm, proactive, and solution-focused mindset.
• Superior communication skills, both verbal and written, with the ability to engage confidently at all levels.
• Highly organized with strong attention to detail and the ability to juggle multiple responsibilities.
• Strategic thinker with excellent problem-solving abilities and a continuous improvement mindset.
• Comfortable using digital tools for bookings, communication, and reporting.