Senior Project Manager

At Kapture CX, we are looking for a Senior Project Manager in our AI Delivery team.

Who are we

Kapture CX is a leading SaaS platform that helps enterprises automate and elevate customer experience through intelligent, AI-powered solutions. We partner with enterprises across industries to bring scalable automation and insight-driven efficiencies to their CX operations. Over a thousand clients across 18 countries have used Kapture's products to enhance their customer experience, including Unilever, Reliance, Coca-Cola, Bigbasket, Meesho, Airtel Payments Bank, and Cathay Pacific.

Kapture delivers industry-specific solutions powered by AI, tailored workflows, and seamless automation.

Kapture CX is headquartered in Bangalore and we have offices in Mumbai and Delhi/NCR in India, in addition to offices in the USA, UAE, Singapore, Philippines and Indonesia.

What is this role all about

As a Senior Project Manager, you will own large-scale, complex implementation programs for enterprise customers. You will be the driving force behind flawless delivery, strong client relationships, and high-performing teamsturning ambitious CX transformations into reality.

Sounds interesting

Here's a more detailed description of what you will do in this role:

• You will take complete ownership of end-to-end delivery of complex, high-impact technical projectsfrom kickoff to go-live and beyond.
• You will act as the primary customer-facing leader, driving project discussions, managing expectations, and ensuring alignment with business objectives.
• You will lead and mentor project managers while closely collaborating with engineering, QA, and cross-functional teams to ensure timely delivery.
• You will run daily scrums, track progress across tools like Jira/Asana, and proactively escalate risks for leadership intervention.
• You will drive weekly and monthly business reviews, presenting insights, outcomes, and future roadmaps to senior stakeholders.

This is a Bangalore-based role.

We work five days a week from the office, as we believe in-person interactions fuel innovation and agility.

What does success look like in this role

You consistently deliver projects on time and at quality, build trusted customer relationships, and create a team culture that thrives on ownership, accountability, and excellence.

What would make you a good fit for this role

Here are the basic requirements:

• You have 8+ years of experience in technical project management, with at least 3 years in a senior or team-handling role.
• You have successfully delivered multiple enterprise-scale, customer-facing implementation projects.
• You bring strong experience working with cross-functional technical teams in fast-paced environments.
• You are confident engaging with senior client stakeholders and driving business reviews.

What are the most critical skills for this role

• You excel at stakeholder communication and can translate between technical and business teams with ease.
• You are strong in planning, tracking, and execution using tools like Jira, Asana, MS Project, or similar.
• You have a sharp eye for risk identification and problem-solving under pressure.
• You know how to motivate, mentor, and scale high-performing project teams.

You will have an advantage if you:

• You hold certifications such as PMP, Scrum Master, or equivalent.
• You have experience delivering SaaS or AI-led enterprise solutions.
• You are comfortable running WBRs/MBRs with CXOs and senior leadership.
• You have worked in customer experience, CRM, or automation-focused platforms.

Why should you be interested

Here's what you will gain from this role:

• Ownership of mission-critical enterprise CX transformation programs
• Direct exposure to global customers and complex AI-driven implementations
• Leadership visibility and the opportunity to shape delivery excellence at scale
• A fast-growing SaaS environment where your impact is tangible and valued