Location | Team | Reports to
Location: Bangalore (In-office)
Team: Implementation
Reports to: Implementation Leadership
About This Role
We're looking for a Senior Project Manager to lead enterprise-scale project delivery for Xoxoday's loyalty platform. This role exists to bring structure, governance, and predictable execution to complex customer programs involving multiple stakeholders and workstreams.
You'll operate as a senior individual contributor with a strong Project Manager mindsetowning planning, coordination, and delivery oversight rather than hands-on configuration. You'll work closely with enterprise customers and internal teams to ensure loyalty programs are delivered reliably across both cloud and on-premise environments.
What You'll Do
Enterprise Project Ownership
- Own end-to-end project management for enterprise loyalty programs from initiation through closure.
- Define project scope, plans, milestones, and dependencies across multiple teams.
- Ensure delivery commitments are met through disciplined execution and governance.
Stakeholder & Customer Management
- Act as the primary project owner for enterprise customers during delivery.
- Drive structured communication with customer stakeholders, including regular status updates and alignment discussions.
- Manage risks, issues, and escalations to resolution while maintaining customer confidence.
Project Management & Delivery Governance
- Establish and maintain project governance, reporting, and documentation standards.
- Track project health across timelines, scope, risks, and dependencies.
- Ensure adherence to agreed delivery processes and quality expectations.
Cross-Functional Coordination
- Partner closely with Loyalife and Custom Storefront teams to align execution plans.
- Coordinate with internal product, engineering, and delivery teams across workstreams.
- Enable smooth handoffs and accountability across phases of delivery.
Continuous Improvement
- Capture delivery learnings and contribute to improving project management practices.
- Support standardization of templates, workflows, and reporting mechanisms for enterprise delivery.
What We're Looking For
- 3+ years of experience in project management roles, operating in a Project Manager or enterprise delivery context.
- Strong experience delivering loyalty platforms for enterprise customers.
- Proven track record managing large, multi-stakeholder enterprise programs.
- Experience managing software delivery projects across cloud and on-premise deployments.
- Ability to manage multiple projects and priorities in parallel.
- Strong communication skills with experience working with global clients.
Nice to Have
- Experience working with global enterprise customers across regions.
- Exposure to structured project management frameworks or governance models.
What Makes You a Strong Fit
- You bring a project management-first mindset with a focus on planning, governance, and execution discipline.
- You've successfully delivered enterprise loyalty programs and understand their complexity.
- You communicate clearly, manage expectations effectively, and handle escalations calmly.
- You're comfortable owning outcomes and driving alignment without direct authority.
Why This Role Matters
Enterprise loyalty programs are complex, high-visibility initiatives. This role ensures these programs are delivered with structure, predictability, and claritydirectly impacting customer trust, long-term relationships, and platform success.
Why Join Us
- Lead high-impact enterprise loyalty programs.
- Work closely with experienced teams across delivery and product.
- Take ownership of complex, visible customer initiatives.
- Grow as a senior project management professional in a focused IC role.
- Be part of a team that values clarity, accountability, and execution.
