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Cognizant Softvision

Senior Project Coordinator

Cognizant Softvision
Hyderabad, India
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Job Description

Job Summary

  • Troubleshooting: Diagnose and resolve complex Level 2/Level 3 issues related to Apigee OPDK components including Management Servers Message Processors Qpid Postgres and the Edge UI.
  • Installation & Upgrades: Guide customers through the installation patching and major version upgrades of the Apigee Private Cloud platform.
  • Database Management: Troubleshoot and maintain the datastores powering Apigee specifically Apache Cassandra (NoSQL) and PostgreSQL.
  • System Health: Analyze system

Responsibilities

  • Linux Administration: Perform root-cause analysis on Linux-based servers (RedHat CentOS Oracle Linux) including disk I/O analysis memory usage and process management.
  • Connectivity: Debug complex networking issues involving Load Balancers Firewalls DNS TCP/IP and TLS/SSL handshake failures between the Gateway and backend targets.

Customer Engagement

  • Product Support Management: Manage the entire lifecycle of support tickets ensuring SLAs are met and communication remains transparent at a level of break-fix scope.
  • Best Practices: Advise customers on architectural best practices for high availability (HA) disaster recovery (DR) and capacity planning.
  • Documentation: Create Knowledge Base (KB) articles and root cause analysis (RCA) reports for critical incidents

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Technology
Employment Type:
Full time

About Company

Cognizant Softvision

Job ID: 149586933

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Last Updated: 23-06-2026 00:15:43 AM
Homejobs in Hyderabad / Secunderabad, TelanganaSenior Project Coordinator

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Skills:

oracle linux , Linux Administration, RedHat, Dns, Tcp Ip, Nosql, Load Balancers, Apache Cassandra, Postgres, Firewalls, Centos, Apigee OPDK, Edge UI, TLS SSL, Management Servers, Qpid, Message Processors