Troubleshooting: Diagnose and resolve complex Level 2/Level 3 issues related to Apigee OPDK components including Management Servers Message Processors Qpid Postgres and the Edge UI.
Installation & Upgrades: Guide customers through the installation patching and major version upgrades of the Apigee Private Cloud platform.
Database Management: Troubleshoot and maintain the datastores powering Apigee specifically Apache Cassandra (NoSQL) and PostgreSQL.
System Health: Analyze system
Responsibilities
Linux Administration: Perform root-cause analysis on Linux-based servers (RedHat CentOS Oracle Linux) including disk I/O analysis memory usage and process management.
Connectivity: Debug complex networking issues involving Load Balancers Firewalls DNS TCP/IP and TLS/SSL handshake failures between the Gateway and backend targets.
Customer Engagement
Product Support Management: Manage the entire lifecycle of support tickets ensuring SLAs are met and communication remains transparent at a level of break-fix scope.
Best Practices: Advise customers on architectural best practices for high availability (HA) disaster recovery (DR) and capacity planning.
Documentation: Create Knowledge Base (KB) articles and root cause analysis (RCA) reports for critical incidents
