We are hiring an experienced Senior Software Engineer to lead issue resolution in client-reported problems. This role demands a deep technical understanding of enterprise Java applications, excellent debugging skills, and a customer-first mindset. You will work across teams, mentor junior engineers, and provide patches and configuration-level fixes on a critical backend system.
Key Responsibilities
Own and manage end-to-end resolution of high-priority and complex client issues.
Investigate production issues using logs, database queries, and application tracing.
Deliver fixes in the form of code patches, configuration updates, or data corrections.
Write efficient, scalable, and testable code using Java, Groovy, Spring, and Hibernate.
Modify or validate business rules in Drools as part of fix delivery.
Optimize SQL queries and perform DB-level analysis for data inconsistencies.
Work with Product, QA, and Engineering teams to reproduce and triage issues.
Maintain excellent documentation in JIRA, Salesforce, and internal systems.
Ensure all fixes are properly reviewed, tested, and meet client SLAs.
Participate in root cause analysis sessions and help improve product stability.
Provide technical guidance and mentoring to associate engineers.
Contribute to continuous improvement of customer support processes and tools.
Required Skills
Strong hands-on experience with Java, Spring Framework, Hibernate, Groovy.
