Senior Product Manager

Role Summary

The Payment Platform Group is the infrastructure backbone of Razorpay — powering every payment, settlement, reconciliation, and risk decision across our merchant network, including cross-border and international transactions. As a Senior Product Manager within this group, you will own the evolution of platform capabilities that are foundational to Razorpay's reliability, efficiency, and growth at scale. This is not a consumer product role. You will be building the systems, APIs, and intelligence layers that thousands of merchants and billions of transactions depend on. The mandate is clear: make the platform faster, smarter, and more resilient — and increasingly, that means architecting for an AI-native future, where payments infrastructure is not just reactive but predictive, self-healing, and continuously optimising.

The ideal candidate brings deep technical fluency, a systems-thinking mindset, and the ability to incorporate AI not as a feature add-on, but as a foundational design principle — shaping how the platform monitors itself, handles exceptions, and enables intelligent payment experiences at scale. You will work at the intersection of infrastructure engineering, risk, compliance, and merchant experience, with full ownership of outcomes. Our product culture is built on three pillars: customer-centricity, end-to-end ownership, and bold decision-making. We hold our PMs to a high bar — define the problem precisely, back it with data, and drive to outcomes. We celebrate intelligent risk-taking and treat every failure as a learning opportunity that makes the system stronger.

Roles and Responsibilities

• Platform Strategy & AI-Native Vision: Define and own the roadmap for your platform domain. Identify where AI can be embedded into the platform's core architecture. Translate this vision into a prioritised, outcome-driven execution plan aligned to Razorpay's business objectives across domestic and international markets.
• AI-Informed Product Development: Champion AI-native thinking in platform design. This means building systems that learn from transaction patterns, flag exceptions before they escalate, and reduce manual intervention in critical payment workflows. Work with engineering to define the right architectural choices that make the platform AI-ready — not as a future aspiration, but as a current engineering standard.
• Technical Leadership: Collaborate deeply with engineering to architect scalable, decomposed platform services. Own the translation of complex technical and business requirements into crisp, actionable specifications. Manage cross-system dependencies and ensure platform changes do not compromise stability, SLA commitments, or merchant experience across any geography or payment method.
• Stakeholder Management: Serve as the primary interface between your pod and internal stakeholders — engineering, finance, compliance, risk, and merchant-facing product teams. Drive alignment across functions and ensure platform priorities reflect both business impact and operational SLA commitments.
• Problem Definition & Conceptualisation: Approach every initiative with a problem-first, data-driven lens. Ensure solutions are designed for the platform's long-term architecture, not just immediate feature delivery. Establish robust feedback loops — through operational metrics, merchant signals, and system telemetry — that allow the platform to continuously improve.
• Operational Readiness & Internal Enablement: Ensure platform capabilities are production-ready, well-documented, and adoptable by internal teams. Define rollout strategies, deprecation plans, and internal SLAs. For merchant-facing surfaces, collaborate with GTM stakeholders to drive adoption and communicate platform changes effectively.

You will be a strong fit if:

• You have experience managing platform, API, or infrastructure products — and understand what it means to own a system other teams depend on
• You have a working understanding of AI/ML concepts and can make informed product decisions about where intelligence belongs in a platform architecture — without necessarily building the models yourself
• You think in systems, not features — and naturally ask what breaks downstream if we change this
• You are comfortable operating across markets and understand the nuances of multi-currency, cross-border payment infrastructure
• You are analytical and metrics-driven; you set clear success criteria before building, not after
• You are comfortable with ambiguity and can move fast without sacrificing rigour
• You have strong stakeholder instincts — you know how to align without consensus-seeking
• You have 5–8 years of product management experience, with at least 2 years in a platform, fintech, or infrastructure context