Role: Product Management
Level: Manager/Senior Manager
Reporting To: Senior Vice President - Product Management
Location: Gurugram
About The Function
Flights is one of the largest businesses at MakeMyTrip, contributing significantly to the Group's revenue and profitability. With nearly 30% share of India's air travel market, it stands as a clear market leader and a key driver of growth. Through our MakeMyTrip and Goibibo brands, we serve millions of travelers across both B2C and B2B channels, offering the widest choice of fares, seamless booking journeys, and smart travel solutions at competitive prices.
At the heart of this success is the Flights Product team, which shapes and drives the future of air travel for India's most trusted travel platform. By solving real customer problems, leveraging data, and building innovative solutions, the team continuously elevates the traveler experience while enabling sustainable business growth.
About The Role
As a Product Manager, you will be responsible for leading high-impact initiatives in a fast-paced, innovation-driven environment. The role involves full ownership of the product lifecyclefrom concept and strategy to launch and ongoing enhancementwhile working closely with cross-functional teams to drive measurable improvements. This position offers the opportunity to collaborate with industry-leading professionals and shape exceptional, customer-first experiences in the Flights space.
What Will You Be Doing
- Defining and articulating the product vision and strategy.
- Leading end-to-end roadmap planning, strategy, and launch of new features and products.
- Shaping the overall customer experience for consumers and accommodation partners by developing impactful user journeys across both frontend and backend systems.
- Collaborating with cross-functional teams, including Revenue, Category, and Supply, to ensure cohesive product development.
- Applying strong data acumen to identify core user problems and develop effective solutions.
- Demonstrating empathy toward both end consumers and accommodation partners to drive meaningful improvements in the accommodation ecosystem.
- Conceptualizing and building accurate, scalable, and impactful products and features.
- Overseeing product releases in partnership with technology, design, and QA teams.
- Establishing and monitoring product KPIs to track performance and drive continuous improvement.
- Gaining product insights through consistent customer engagement and market research.
- Evaluating market competition and positioning the product to attract and retain users.
- Continuously analyzing post-launch performance and iterating to enhance the product experience.
Qualification & Experience
- MBA from a reputed institute with 68 years of experience in a product management role within a consumer-facing, technology-enabled business or product.
- Ability to work effectively in cross-functional environments, collaborating closely with business management, engineering, and UI/UX teams.
- Excellent communication, stakeholder management, and problem-solving skills.
- Experience working with complex datasets using standard data analysis tools and techniques (proficiency in Excel, PowerPoint, and SQL querying).
- Prior experience with Google Analytics or Omniture will be an added advantage.
Key Success Factors Of The Role
- Passion for data and a strong problem-solving approach.
- High ownership and end-to-end problem-solving skills, with a sharp understanding of consumer needs and a commitment to addressing them.
- Strong technological understanding, including how tech decisions influence the product roadmap and development.
- A business-oriented mindset, consistently evaluating ROI, revenue, and overall business impact.
