Senior Process Specialist - Trainer - Mortgage

Job Title: Lead Associate - Mortgage Lending

Location: Pune

Experience: 4 - 6 yrs

Educational Qualification: Any graduate/ Post Graduate

Work Mode: Work from office

About the Role:

We are seeking an experienced Real Estate Underwriting Trainer with comprehensive endtoend underwriting expertise and strong training delivery capabilities. The ideal candidate will possess deep knowledge of the 4 C's of Underwriting, mortgage processes, Commercial Real Estate (CRE) fundamentals, financial modelling, and mortgage documentation across both residential and commercial domains. The trainer must excel in instructional design, communication, stakeholder management, and technical training to support seamless capability building and process transitions.

1.Training Delivery & Facilitation

• Conduct training programs on Mortgage Underwriting for both Residential and Commercial loans, covering all 4 C's of Underwriting-Credit, Capacity, Collateral, and Capital.

• Deliver effective training on all mortgagerelated documents, underwriting workflows, and guideline interpretation.

• Conduct training on Financial Modelling, including assumptions, cash flows, valuation approaches, and model review.

• Facilitate new hire training, cross-skilling, upskilling, and refresher programs.

• Lead transition calls and knowledge transfer discussions with strong communication and presentation skills.

• Deliver specialized training on Commercial Real Estate (CRE) including:

oAll 4 Food Groups of CRE (Multifamily, Office, Industrial, Retail).

oCRE underwriting principles and risk assessment.

oCRE Appraisal Review methodologies and best practices.

2.Underwriting Expertise

• Provide end-to-end subject matter expertise on mortgage underwriting processes.

• Enable learners to interpret and analyze financial statements, perform income spreading, and assess borrower risk.

• Explain guidelines, risk indicators, deal structures, and document interpretation.

3.Content Development & Instructional Design

• Create high-quality training materials, including presentations, SOPs, reference guides, assessments, and case studies.

• Apply modern instructional design models (e.g., ADDIE, Bloom's Taxonomy, Kirkpatrick Model) to enhance training effectiveness.

• Maintain, update, and improve existing training content in alignment with operational changes.

4.Tools & Technology

• Utilize Learning Management System (LMS) tools for training delivery, tracking, feedback, and reporting.

• Develop and deliver Advanced Excel training, including functions, formulas, dashboards, and data analysis techniques.

• Leverage digital learning tools for interactive sessions.

Desired Candidate Profile:

Must-Have

• Proven experience as an end-to-end Mortgage Underwriter (Residential & Commercial).

• Strong understanding of the 4 C's of Underwriting.

• Sound understanding of CRE Food Groups and CRE Appraisal Review processes.

• Certified in Financial Modeling, with the ability to train teams on modeling concepts and application.

• Excellent command over mortgage documents and underwriting documentation reviews.

• Advanced Excel proficiency.

• Experience developing training content and using LMS tools.

• Effective communication and facilitation skills.

Preferred

• Certification in Instructional Design, Training & Development, or Mortgage Underwriting.

• Experience handling transitions, client interactions, and large training batches.

• .Understanding of U.S. mortgage regulatory requirements (if applicable).

Behavioural Competencies

.Excellent facilitation and presentation skills.

• High attention to detail and analytical thinking.

• Ability to simplify complex underwriting concepts for diverse learner groups.

• Collaboration and stakeholder management.

• Continuous learning mindset.

Hiring Process:

Your interaction with us will include, but not be limited to,

• Technical / HR Interviews

• Assessment