Senior Process Associate - Project Management Office

Job Description

Job Summary:

We are seeking a proactive and detail-oriented Quality & Project Management Office Support Specialist to support Knowledge Management initiatives, Project Management Office activities, and 8D problem-solving processes. The role involves coordination across teams, documentation management, claims handling, and facilitating structured training sessions.

Key Responsibilities:

1. Knowledge Management & Training

• Facilitate training sessions related to quality processes, tools, and internal standards.

• Develop, maintain, and update training materials and knowledge repositories.

• Support continuous improvement initiatives through structured knowledge sharing.

• Track training effectiveness and maintain training records.

2. PMO Support

• Provide administrative and coordination support to the Project Management Office.

• Track project milestones, deliverables, and timelines.

• Prepare project status reports and dashboards.

• Ensure documentation compliance and version control.

3. 8D Process & Documentation

• Support teams in initiating and completing 8D reports.

• Ensure proper documentation of problem statements, root cause analysis, corrective and preventive actions.

• Monitor closure timelines and follow up on action items.

• Maintain centralized repository for 8D documentation.

4. Claims Management

• Support customer claim handling and tracking.

• Coordinate with cross-functional teams for root cause analysis and corrective actions.

• Maintain claim status records and ensure timely closure.

• Prepare claim summary reports and trend analysis.

5. Project Coordination

• Coordinate between internal teams and stakeholders.

• Schedule meetings, track action items, and follow up on deliverables.

• Ensure effective communication flow across project teams.

Qualifications

Any Graduation with 2-5 Years of relevant Experience

Additional Information

Required Skills & Competencies:

• Strong understanding of 8D methodology and quality processes.

• Experience in PMO support or project coordination.

• Good documentation and reporting skills.

• Strong communication and stakeholder coordination abilities.

• Proficiency in MS Office (Excel, PowerPoint, Word).

• Strong organizational and time management skills.