Process Associate is responsible for meeting individual key performance metrics related to business processes assigned while adhering to quality standards under the guidance/supervision of identified mentor/lead. The incumbent is accountable for following process standard operating procedures. Also needs to identify various process related scenarios, perform proactive analysis around it and propose a solution or process improvement.
Competencies:
- Ability to understand the basic nature of the domain and relating that to entire value chain of mortgage and title insurance solutions, Time Share property, Claims Servicing & Claims Prevention etc.
- Working knowledge in all the Business Applications related to Processes.
- Ability to Retrieve relevant information using appropriate Online Business-related Websites
- Ability to use these tools to perform required search and collate information.
- Ability to identify ad notify team members and leads in case of rule break in the tool.
- Ability to Process Simple, Medium and High complexity tasks
- Ability to Create process related reports within the desired timeframe that is expected
- Follow the set guidelines/framework while structuring all work products
- Ability to provide implementable recommendations basis the gaps and problems identified
- Ability to identify process gaps and/or recommend improvement ideas (Ex - Kaizens)
- Maintain compliance to the Quality metrics
- Ability to display the culture of FTR (First Time Right) While processing orders
- Ability to understand the explicit and implicit need of the customer and deliver to meet / exceed the expectations consistently
- Ability to quickly unlearn / learn various tools, processes and controls to deliver effectively
- Ability to comprehend and come up the learning curve required to do his tasks as per the defined training timelines/training schedule using the right resources
Technical Skills:
- Should have basic knowledge of MS office (Word, Excel & Power-point)
- Should have basic knowledge of Mortgage and Accounting principles
Educational Qualification and Experience:
Minimum of 15 years of formal education - Diploma/Graduate (Commerce/Art/Business Administration)
Professional work experience of 1-2 years.
