Senior Process Analyst

Handling queries related to training enrollments and managing training schedules on LMS.

Reporting on training and e-learning administration.

Liaising with trainers and participants for smooth process execution.

Performing administrative tasks on LMS including employee profile management and troubleshooting login/access/password issues.

Vendor management and invoice processing for USA and UK operations.

Creating and maintaining documentation: process maps, KPIs, SLAs, and dashboards based on client expectations and internal requirements.

Ensuring compliance with local laws and regulations of supporting countries.

Participation in internal and external audits.

Proactively suggesting process improvements and initiating changes due to regulatory updates or technology shifts.

Maintaining trackers and performing regular Root Cause Analyses (RCAs).

Adherence to and regular updates of HRSS SOPs.

Collaborating with on-shore counterparts to ensure team meets agreed service level agreements.