- Owning all aspects of operations for one or more software applications within our product team, including stable operations and infrastructure
- Mitigating operational risks and manage incident detection and resolution
- Manage incidents, problem and change management and troubleshooting,
- Providing end-user support, communication, knowledge-base documentation, and trainings
- Leading vulnerability management efforts, ensuring security, compliance, usability, performance, and sustainability requirements are met
- Ensuring license compliance, applying application patches, and managing roll-out of upgrades
- Guiding and coordinating small teams of external application supporters, ensuring effective prioritization of operational activities delivery,
- Monitoring key system performance metrics and facilitating operational excellence of the product
- Ensuring adherence to Novartis global Information Security and Quality standards and policies for all products/services.
- Ensuring compliance with company standards & policies (e.g., Good Laboratory Practice (GLP) & Good Clinical Practice (GCP))
- Ensuring operational activities and outcomes are reflected on product roadmaps
- Engaging with other product teams within and across product lines to leverage operational synergies Working experience
Essential Requirements
- Experience in scientific application support and maintenance in pharmaceutical industry
- Experience in a drug discovery, scientific research, pre-clinical or Clinical setting preferred
- Prosses broader knowledge of basic IT architecture on Windows, Linux OS, web service, network etc
- Good troubleshooting skills and customer focused.
- Good working knowledge of application deployments
- Working experience with LIMS and sample management system
- Working experience with database, Oracle and MSSQL, SQL and PL/SQL
- Good understand of support model with incident, problem and change management
- Familiarity with Agile software development and SDLC and ITIL
- Awareness of authentication protocols
- Knowledge of cloud environment and services (AWS - Amazon Web Services, Azure, SaaS)
- Knowledge of AI principles
- Good understanding of CSV (Helpful to have a GxP understanding).
- Highly collaborative, proven experience as a team player
- Strong communication skills
Education and Qualification Requirements:
- 7+ years relevant subject matter expertise, obtained through experience or education in software support or operations in a complex environment
- Bachelors degree in a technology or scientific subject
