Senior Principal Consultant, SAP Enterprise Technology - ET Commercial Tech Ops Lead!

Ready to build the future with AI
At Genpact, we don't just keep up with technology-we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Senior Principal Consultant, SAP Enterprise Technology - ET Commercial Tech Ops Lead!

This role is responsible for driving the ongoing evolution of commercial (procurement) orchestration capabilities. We are seeking an experienced ET Commercial Tech Ops Lead to ensure that Zip workflows, integrations, data flows, and configurations meet the highest standards of security, compliance, and operational efficiency. You will work closely with Procurement, DT, and middleware teams to establish secure deployment pipelines, guardrails, and monitoring. The role will be pivotal in managing end-to-end technology operations, ensuring seamless integration, optimal performance, and alignment with business objectives.

Responsibilities
.Lead the technology operations for the Procurement Orchestration Solution, ensuring high availability, scalability, and reliability of the platform.
.Lead and actively contribute to deployment, operational activities, and continuous improvement of procurement orchestration tools and platforms, including setting up, testing, and supporting integrations between ZIP and legacy applications.
.Lead root cause analysis and resolution of technical issues, minimizing downtime and operational impact
.Build and identify issues with data models to improve data integrity and application performance
.Provides guidance during technical discussions and supports technical decision-making/ issue resolution and sizing estimates of work
.Support managing the digital product%27s total cost of ownership (TCO) and track profitability and performance metrics.
.Manage relationships with technology vendors and service providers to ensure service level agreements (SLAs) are met.
.Ensure compliance with internal policies, industry standards, and regulatory requirements related to procurement technology.
.Collaborates with Enabling Tech (e.g. Enterprise Architecture, Cybersecurity) and Platform teams to design and enforce security standards for Zip workflows, automation steps, and integrations.
.Coordinate change management processes, release schedules, and communication plans to ensure smooth deployments and updates
.Stay ahead of market trends and leverage emerging digital technologies within the procurement orchestration capability to maintain a competitive advantage
.Proven experience in technology operations leadership, preferably in procurement, or supply chain domains.
.Strong understanding of procurement processes, orchestration platforms, and enterprise technology ecosystems.
.Experience with cloud-based solutions, low-code/no-code principals, API integrations, automation tools, and proficient use of the Jinja templating engine.
.Experience implementing access and role-based security
.Demonstrated ability to manage cross-functional teams and complex projects.
.Excellent problem-solving skills and ability to work under pressure.
.Strong communication and stakeholder management skills.
.Comfort translating technical requirements for business stakeholders
.Familiarity with compliance standards and risk management in technology operations.
.Excellent communication, collaboration, and teamwork skills.
.Ability to work independently as well as in a team environment, especially with virtual geographically diverse teams
.Ability to produce accurate work under pressure with frequent deadlines
.Creative and resourceful approach to solutioning business challenges and an ability to deliver creative value-added solutions through self-initiative and ownership.
.Drives Results
.Manages Ambiguity
.Tech Savvy
.Action Oriented
Qualifications we seek in you!
Minimum Qualifications
.Bachelor%27s degree in IT or relevant field
Preferred Qualifications/ Skills
.Ability to deliver high quality and reliable software by collaborating with team. Outstanding analytical skills, ability to apply expertise to drive complex, technical and highly commercial solutions. Possess good verbal and written communication skills.
.Excellent customer facing skills that include conducting compelling technical briefing& demonstrations including issues, status reports and resolving impediments
Why join Genpact
.Lead AI-first transformation - Build and scale AI solutions that redefine industries
.Make an impact - Drive change for global enterprises and solve business challenges that matter
.Accelerate your career-Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
.Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
.Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build
.Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.