How You'll Help Us Keep Climbing (Overview & Key Responsibilities)
Administer and maintain the LMS and LXP platforms, including user management, content uploads, and system updates.
Publish learning items on LMS platform and maintenance of the catalog (versioning, archiving, revisions, etc.).
Creating custom learning paths, upon request from L&D, IT, or the business.
Collaborate with instructional designers and subject matter experts to update and maintain course materials.
Provide accurate and timely reports, data and insights on LMS and vendor utilization, functioning, catalog, users etc. Assist in troubleshooting technical issues on the LMS and LXP platforms, escalating as needed.
Support teams with technology implementations related to LMS or vendor platforms.
Program Management experience, someone who has managed a product
3+ years of experience providing communication, LMS, educational training and/or knowledge management expertise.
Prior experience working in Learning & Development
Udemy, LMS as a product or Other vendor platforms experience (Skillsoft, Coursera, Linkedin learning)
Ability to work independently
Behavioral Competencies
Ability to produce high quality results, work in a collaborative environment by embracing diverse perspectives and with a solution-based approach.
Adapt communication clearly and concisely based on team dynamics and expresses thoughts & ideas effectively.
Ability to engage effectively with peers and stakeholders to build trust and reliable working relationships.
Ability to understand business processes, implement innovative solutions, guide juniors on continuous improvement by constantly updating oneself on current technology & trends.
Inquisitive to understand customer and business expectations while creating value addition on technical solutions.
What Will Give You a Competitive Edge (Preferred Qualifications)
Ability to build strategic plans but also operate tactically to drive execution
Basic understanding of instructional design principles and e-learning content development
Prior experience at a Tech oriented Global Capability Center (GCC)
