Roles & Responsibilities
As the primary technical expert for Salesforce development across Medical Information Websites, you will:
- Lead Salesforce Development:
- Lead the implementation of new features and enhancements on Salesforce Experience Cloud, ensuring alignment with product roadmaps and user experience goals.
- Own critical development items and work closely with the team to ensure continuity and timely resolution of high-priority items.
- Environment Management and Support:
- Maintain, monitor, and support production and non-production Salesforce environments.
- Handle and coordinate all aspects of the release process using Copado, including pipeline configuration, code integration, version control, deployment planning, and post-release validation.
- Use Copado's continuous integration and delivery capabilities to streamline deployments, maintain environment consistency, and ensure traceability.
- Manage and coordinate all aspects of the release process, including code integration, sandbox refreshes, deployment planning, and post-release support.
- Quality and Compliance:
- Ensure timely and high-quality delivery of technical solutions, following Amgen's agile development processes and industry standard methodologies.
- Maintain up-to-date technical documentation including design and build specifications, configuration logs, and deployment artifacts for audit and compliance purposes.
- Perform code reviews to ensure adherence to security, scalability, accessibility, performance standards, and compliance with Vera validation standards.
- Collaborate with cybersecurity teams to implement security protocols, ensure platform security posture, respond to vulnerabilities and audit findings, and align with Amgen's governance, security, and compliance frameworks.
- Ensure platform compliance with GxP, GDPR, and other regulatory requirements specific to the pharmaceutical industry.
- Ability to conduct the role in accordance with GxP and CSV regulations and requirements.
- Integration and Automation:
- Deploy and validate code in development and QA environments using Copado pipelines and automated testing workflows.
- Support the maintenance of integrations between Salesforce and other platforms such as AWS, MuleSoft, and other third-party services.
- Drive the adoption of DevOps practices by supporting continuous integration, automated testing, and deployment pipelines.
- Collaboration and Mentorship:
- Collaborate with multi-functional teams to solve, optimize, and continuously improve platform functionality.
- Participate actively in PI Planning, Sprint Planning, and other SAFe Agile ceremonies to ensure full visibility and accountability across deliverables.
- Uphold platform scalability, reusability, and future-readiness by recommending standard methodologies and reusable frameworks.
- Provide technical mentorship to junior developers and contribute to knowledge-sharing sessions within the development team.
What We Expect of You
We are all different, yet we all use our unique contributions to serve patients.
- Basic Qualifications:
- Master's degree and two to four years of Computer Science, IT, or related field experience; OR
- Bachelor's degree and five to six years of Computer Science, IT, or related field experience; OR
- Diploma and seven to nine years of Computer Science, IT, or related field experience.
Preferred Qualifications
- Functional Skills - Must-Have:
- Advanced Salesforce development expertise including Apex, Visualforce, Lightning Web Components.
- Hands-on technical experience in delivering digital projects in a fast-paced, multi-client environment, including the full design-build project lifecycle of web projects.
- Experience leading web and cloud technology systems: Salesforce Communities, AWS, Google Analytics, MuleSoft, etc.
- Knowledgeable in web analytics, SEO principles, and web design standard processes, code review, quality checks, and implementing best practices and compliance.
- Proficient in developing and supporting solutions within regulated GxP and CSV-compliant computer systems, ensuring adherence to validation, audit, and documentation standards.
- Functional Skills - Good-to-Have:
- Experience with Salesforce DevOps Center or other DevOps pipelines.
- Knowledge of AWS, MuleSoft, web services, and REST/SOAP APIs.
- Familiarity with Jira, Confluence, and agile development tracking tools.
- Knowledge of front-end technologies (HTML, CSS, JavaScript).
- Experience in the validation process for GxP-regulated systems, including understanding of system lifecycle and compliance requirements.
- Experience working with geographically dispersed teams in a matrix environment.
- Understanding of web accessibility and responsive design.
- Experience operating in a regulated business environment and adhering to mandatory compliance requirements preferred.
- Ability to work with a truly dynamic team with varied strengths, with a roll-up-your-sleeves approach.
- Pharmaceutical experience preferred.
Professional Certifications
- Salesforce Platform Developer I & II (must have)
- Salesforce Administrator or App Builder (preferred)
- SAFe Agile Certification (preferred)
Soft Skills
- Effective collaboration in cross-functional and distributed teams.
- Strong initiative and self-drive in a dynamic environment.
- Excellent problem-solving and debugging skills.
- A team player with a collaborative attitude.
- Experience working in Agile/Scrum teams.
- Ability to collaborate with QA, compliance, validation, and security teams.
- Ability to handle and prioritize numerous tasks effectively.
- High attention to detail and commitment to quality.
- Willingness to mentor junior developers and share best practices.
- Adaptability to work in a fast-paced, evolving technical landscape
