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RateGain

Senior Partner - Customer Success

6-10 Years
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Job Description

Who We Are Looking For

We are currently seeking a Partner / Senior Partner to join our high-performing Account Management team for the Hospitality business. This role is based in Noida and is critical to expanding our footprint through strategic account growth, with a focus on cross-sell and upsell within existing relationships. The ideal candidate will have a proven track record of strategic sales, customer engagement, and relationship management in the SaaS or travel technology domain.

What You'll Do

Strategic Account Management & Growth:

  • Own and manage a portfolio of enterprise accounts in the region.
  • Ensure client satisfaction with current products, drive product adoption and ensure renewals.
  • Drive revenue expansion through cross-sell and upsell opportunities across RateGain product suite across Distribution, Marketing and Business Intelligence.
  • Develop deep relationships with decision-makers and influencers within client organizations.

Sales & Commercial Excellence:

  • Identify customer needs and align RateGain solutions to solve business challenges.
  • Build commercial proposals, lead negotiations, and close deals to achieve quarterly and annual revenue targets.
  • Collaborate with internal product and delivery teams to ensure solution success.
  • Regional Focus
  • Represent RateGain in client meetings, events, and industry forums across the India region.
  • Maintain up-to-date knowledge of regional travel trends and competitive landscape.

Stakeholder Management & Collaboration:

  • Coordinate with cross-functional teams including marketing, delivery, and customer success to deliver value to clients.
  • Provide feedback to product and innovation teams based on market needs and customer insights.

What you need to succeed:

Education & Work Experience:

  • Bachelor's degree in Business, Marketing, or a related field; MBA is a plus.
  • 6-10 years of experience in enterprise sales, partnerships, or account management, preferably in SaaS or travel tech.
  • Proven success in driving cross-sell/upsell strategies within enterprise accounts

Knowledge & Technical Skills:

  • Strong commercial acumen and understanding of B2B SaaS business models.
  • Proficiency with CRM tools such as Salesforce.
  • Ability to analyze account performance data and identify expansion opportunities.
  • Familiarity with the travel and hospitality ecosystem is highly desirable.

Soft Skills:

  • Excellent communication, presentation, and negotiation skills.
  • Strong relationship-building capabilities with decision makers in Distribution, Revenue and Marketing functions in hotel chains.
  • Strategic thinker with a hands-on approach to execution.
  • Self-driven and results-oriented with a customer-first mindset.

Attitude & Culture Fit:

  • High ownership and accountability.
  • Entrepreneurial spirit with the ability to thrive in a dynamic, fast-paced environment.
  • Passion for delivering value to customers and driving measurable business impact.

Equal Opportunity Employer:

We are proud to be an equal opportunity employer. We are committed to creating a diverse and inclusive environment for all employees and welcome applicants from all backgrounds and identities.

More Info

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About Company

Job ID: 143751039