Senior Operations Manager, Master Data Management-, Product Master

Inviting applications for the role of [Senior Manager, Master Data Management-, Product Master]!

In this role, In this role, you be part of the iOps Services team, handling a team and reporting to the manager of MDM. You will be responsible for all the activities related to MDM domain.

Responsibilities

• Execute and manage the day-to-day activities for master data domains

• Daily review of process KPI and reporting

• Provide areas of operational improvement, digital solutions (Artificial Intelligence/ Machine Learning) and technology implementations such as SAP MDG, SAP S4 Hana

• Ability to link master data issues/challenges to business processes, problems, and analytics

• Escalation management

• Experience in delivering sophisticated MDM strategy assessments & implementation roadmap

• Identify continuous improvement projects and get them implemented

• Mentor and Coach, the team members on the process

• Provide direction and guidance to team members, measure and report on process for TL

• Be able to handle project delivery / Ops Delivery - timeline and landmark management, partner relationship management

• Set milestones for the team to execute

• Have good knowledge of MDM Governance

• Exposure to Reporting, Analytics, and data lake environments. Applies knowledge and skills to conduct sophisticated and systematic analyses of data to produce insights

• Review progress against the set milestones and ensure adherence

• Manage any transactional changes related to the Master data management activities Request gathering, analysing request and providing the solutions

• Perform Process Controls & documentation, Quality Check. etc.

• SOP documentation during OJT/KT and during BAU, capturing all the rules and exceptions in the process. This is an ongoing activity that demands good analytical and writing skills

• Plan & support Transitions and ensure First Time Right.

• Understanding of the process and nuances of different entities, understanding of entity specific norms etc.

• proactive contributor on domain / process knowledge

• Plan, perform, and implement process and data improvement initiatives.

• Have a complete clarity and understanding of each single activity assigned

• Brings in a clear understanding of how Finish Product /Material Master Data can impact various processes of any company i.e. Linkage of Finish Product Master Data to various Business Processes

• Very good understanding of the E2E P2P and OTC activities and impact of MDM work to the downstream process

• Collaborate with data stewards for designing and implementing policies, standards, and procedures for all Data Master hierarchies and categories

• Manage, maintain and improve the master data to meet the governance requirements, data quality, and internal controls.

• Work cohesively with remote teams

• Ready to stretch during project deliveries.

• Manage client expectations.

• Take part & support Transitions and ensure First Time Right.

• Addressing ad-hoc queries, liaising with entities, banner controllers, participate in governance meetings with customers, internal stakeholders & support teams.

• Determine all tasks to be completed and maintain key report outs to internal as well client-side stake holders

• Drive transformation and promote continuous improvement mindset amongst team members

• Experienced with best practices in data validation & remediation

Qualifications we seek in you!

Minimum Qualifications

• Education: Bachelor's degree

• Experience - Relevant Experience

• Domain Knowledge - Master data Management

• Good working knowledge and Hands on with SAP S4 HANA and MDG

• Good People Management Skill

• Relevant experience in SAP Master data for Customer with a FMCG organization

• Should have good knowledge of Customer data requirements

Preferred Qualifications/ Skills

• Advanced use of MS Office (Excel, PowerPoint, Word, Outlook)

• Good at Power BI, PowerApps

• Understanding of SAP FI/CO commercial structures is an advantage

• Ability to define problems, collect data, establish facts

• Great at communication, collaboration

• Project management skills desired

• Flexible, organized, multi- task team player

• Have a continuous improvement mind set and support improvement projects from data perspective

• Analytical, Problem Solving, Excel, Good Communication, able to work individually . Good Interpersonal Skill

• Work with business units and process experts to resolve master data issues

• High Energy level

• Flexible about work in shifts