Senior Operations Manager - Events and Experential

Company Description

George P. Johnson (GPJ) India is an industry-leading experience marketing agency that combines strategy, creativity, and technology to create impactful brand experiences. With over 20 years of expertise, GPJ India has successfully delivered more than 10,000 virtual, hybrid, and live experiences for renowned clients. Headquartered in Bengaluru, with additional offices in Mumbai and Delhi, GPJ India's comprehensive services span from strategy and creative design to digital solutions and event production. As part of GPJ Worldwide, the world's top-ranked experience marketing agency, the company is committed to delivering innovative, award-winning campaigns. Learn more about GPJ India and its vibrant culture at www.gpjindia.com.

About The Role

As an Operations Manager, you will work closely with the Operations Head to lead assigned projects and ensure seamless, high-quality execution across every stage of an event.

This role is strictly for professionals from the events and experiential marketing industry; candidates from non-event backgrounds will not be considered.

You will be the key point of contact across clients, internal GPJ teams, and external partners, driving projects from brief closure through to flawless delivery.

Responsibilities

• Act as the primary operations lead coordinating with clients, internal teams (Client Services, Production, Creative, Finance), and external partners
• Own end-to-end operational planning and execution of events, from initial brief to post-event wrap
• Manage production planning, logistics, cost estimates, and on-ground execution
• Ensure high standards of quality, safety, and attention to detail across all deliverables
• Lead vendor management including sourcing, negotiations, timelines, and quality control
• Apply strong knowledge of materials, fabrication, and market practices to deliver optimal solutions
• Drive client satisfaction through proactive communication and solution-oriented execution
• Handle multiple projects simultaneously while meeting tight timelines
• Travel as required for event delivery and on-ground supervision

Requirements

• 5+ years of hands-on experience in event operations and experiential production at a reputed agency
• Proven exposure to live events, brand experiences, and large-scale productions
• Strong planning, coordination, and stakeholder management skills
• Excellent communication and negotiation abilities
• Detail-oriented, proactive, and able to perform under pressure