Senior Operations Manager - Electronic Security / Fire Detection
We are looking for a Senior Operations Manager to oversee and optimize business operations, ensuring efficiency, cost-effectiveness, and compliance within the Electronic Security and Fire Detection sectors. The ideal candidate will be responsible for streamlining processes, improving productivity, managing cross-functional teams, and implementing best practices to achieve operational excellence.
- Develop and implement strategic plans for the service and operations department in alignment with overall organizational goals in Strategic Leadership.
- Provide vision and direction to achieve excellence in service delivery.
- Lead, mentor, and manage teams across regions, fostering a culture of collaboration, innovation, and continuous improvement in Team Management.
- Ensure effective communication and coordination among team members.
- Oversee the operation and maintenance of Electronic Security, Fire Detection/Suppression, IBMS & allied systems solutions in Service Delivery.
- Ensure service quality, responsiveness, and timely issue resolution.
- Build and maintain strong relationships with clients to understand their evolving needs and expectations in Client Relationship Management.
- Address client concerns promptly and ensure high levels of customer satisfaction.
- Efficiently manage service and operations activities across multiple regions in Regional Operations.
- Implement standardized processes while considering regional variations and requirements.
- Establish and monitor key performance indicators (KPIs) to evaluate team and individual performance in Performance Metrics.
- Regularly assess and improve operational efficiency based on metrics.
- Plan and allocate resources effectively to meet service demands in Resource Planning.
- Optimize staffing levels, skill sets and equipment to ensure efficient operations.
- Implement training programs to enhance the technical skills and knowledge of service teams in Training and Development.
- Keep the team updated on industry advancements and best practices.
- Develop and manage budgets for service and operations in Budget Management.
- Monitor expenses and implement cost-effective measures without compromising service quality.
- Identify opportunities for process improvement and implement best practices in Continuous Improvement.
- Foster a culture of continuous learning and innovation within the service and operations teams.
- Ensure compliance with health and safety regulations in Health and Safety Compliance.
- Implement and enforce safety protocols to create a secure working environment.
- Develop and implement effective emergency response plans to address critical situations promptly in Emergency Response Planning.
- Conduct regular drills and assessments to ensure preparedness.
Skills and Qualifications:
- Strategic Leadership is essential.
- Team Management and Mentoring skills are required.
- Service Delivery oversight, especially for Electronic Security, Fire Detection/Suppression, IBMS & allied systems.
- Client Relationship Management expertise.
- Regional Operations management experience.
- Proficiency in Performance Metrics and KPIs.
- Resource Planning and Optimization.
- Experience in Training and Development program implementation.
- Budget Management and Cost Control.
- Continuous Improvement mindset.
- Adherence to Health and Safety Compliance.
- Emergency Response Planning capabilities.
