Senior Operations Manager

About the role

Designation : Senior Manager Operations Delivery

Years of Experience : 10+Years (Edtech Preffered)

No of Working Days : 5 Days

Working Hours : 10 AM - 7PM

We are looking for a Senior Manager Operations / Delivery who will be responsible for managing end-to-end program delivery across technology programs atscale. The role will focus on ensuring seamless academic delivery, trainer management, student experience, and operational excellence across programs. The ideal candidate should come with strong experience in managing tech program delivery, preferably from EdTech or similar competitive ecosystems, and should be comfortable operating in a fast-paced, high-

ownership environment.

Role and Responsibilities

1. Program Delivery & Operations

Oversee end-to-end program delivery ensuring classes start on time, run smoothly, and meet defined

quality standards.

Monitor academic delivery performance, learner engagement, and feedback across programs.

Ensure smooth execution of delivery through Learning Management Systems (LMS) and other internal

platforms.

Maintain operational discipline across batches and ensure adherence to defined processes.

2. Trainer Management & Sourcing

Identify, evaluate, and onboard qualified trainers/instructors for technology programs.

Manage trainer scheduling, availability, and performance.

Ensure trainers are aligned with curriculum delivery standards and learner expectations.

3. Requirement Understanding & Stakeholder Coordination

Work closely with internal and external stakeholders/clients to understand program requirements

and delivery expectations.

Translate program requirementsinto actionable operational plans for trainers and delivery teams.

4. Student Relationship Management

Ensure a strong student experience throughout the program lifecycle.

Oversee resolution ofstudent queries, grievances, and escalations in a timely and effective manner.

Work with support teams to ensure consistent communication and learner satisfaction.

5. Operational Excellence & Scale

Build processes that allow delivery of programs atscale while maintaining quality standards.

Track key operational metrics and continuously improve delivery efficiency and learner outcomes.

Knowledge, Skill and Experience for the Role

712+ years of experience in operations, academic delivery, or program management within

EdTech, education services, or similar domains.

Strong experience managing tech program delivery at scale.

Prior experience working with LMS platforms and virtual program delivery.

Ability to manage multiple stakeholders, trainers, and program batches simultaneously.

Strong problem-solving, process orientation, and team management skills.

Experience with EdTech competitors or similar organizations will be an advantage.

Willingness to support multiple shifts based on program requirements.

What We're Looking For:

Strong ownership mindset

Ability to operate in high-growth environments

Focus on learner outcomes and operational excellence

Experience managing large-scale program delivery teams