Senior Operations Executive

Company Overview

At TruNativ, we're redefining the way India thinks about nutrition. Health isn't just about recovery or aging it's about living at your peak, every single day. The shift is happening: from addressing deficiencies to proactively optimizing well-being. And we're leading this movement with science-backed, effortless nutrition solutions designed for modern lifestyles. We're not just a brand; we're a revolution in how nutrition fits seamlessly into daily life making better health accessible, achievable, and sustainable for everyone.

If you're passionate about innovation, impact, and transforming lives, join us in shaping the future of nutrition!

#TruNativ #FuelBetter #JoinTheMovement #NowHiring

Trunativ has been recently backed by Emami Limited & Mr. Nithin Kamath - Zerodha Rainmatter.

• Know more about us: http://www.trunativ.co

Role: Sr. Operation Executive

Department: Operations

Location: Goregaon West (100% Work from Office)

Reports to: Operations Manager

Job Description

Key Responsibilities:

• Order Fulfilment: Oversee the entire process from when a customer places an order to it being delivered, including receiving, picking, packing, and preparing items for shipment.
• Transportation & Shipping: Plan the most efficient and cost-effective transportation methods and routes. This includes selecting carriers, negotiating rates, booking pickups, and monitoring the progress of shipments.
• Tracking & Problem Solving: Track orders in real-time and address operational issues such as delayed shipments, damaged goods, or incorrect orders. Communicate proactively with customers and internal teams about any delays or problems.
• Reverse Logistics (Returns): Manage the process for handling customer returns and exchanges efficiently, including quality checks, restocking, or disposal of returned items.
• Documentation & Compliance: Ensure all shipping documents, invoices, and customs requirements are accurate and compliant with regulations.
• Data Analysis & Reporting: Use data analytics to track key performance indicators (KPIs) such as delivery times, costs, and order accuracy. Generate reports to identify trends and improve logistics strategies.

Skills Required:

- Sound knowledge of offline retail, B2B orders and appointment delivery is a must.

- Proficiency with logistics software (WMS, TMS, ERP systems), MS Office applications (especially Excel), and data analysis tools.

- Strong organizational and time-management skills.

- Excellent communication and problem-solving abilities.

- Ability to work in a fast-paced, dynamic e-commerce environment and manage multiple tasks simultaneously.

- Bills reconciliation.

Immediate joiners or the candidates serving their notice period are preferred.