We are looking for a dynamic and results-oriented Senior Executive B2B Operations to join our growing B2B team. In this role, you will be responsible for manage and coordinate the return process of products across multiple channels. You will play a key role in improving service levels and supporting business through process efficiency and cross-functional collaboration.
You're Responsibilities-
The ideal candidate will be responsible for ensuring timely and efficient processing of returns, communicating with logistics partners, warehouses, and stakeholders, and maintaining accurate records.
- Handle RTV/RTO arrangements, pickups, and tracking across channels
- Coordinate with logistics partners for return movements and track pickup and delivery
- Collaborate with the warehouse for QC, inward processing, and credit notes of return shipments
- Maintain and update RTV tracker with debit note and QC data
- Track emails received for GRN discrepancies and address issues promptly
- Manage communication with POCs regarding returns and resolutions
- Prepare weekly RTV reports and monthly reconciliations
- Cross function logistics coordination and management.
Preferred Qualifications-
- 1-2+ years of operations experience in a similar fast-paced process driven B2B Supply Chain, and Operations roles.
- Bachelor's degree in business administration or engineering background.
- Good computer literacy: Excel, word and other relevant technologies
- Problem-solving capabilities, attention to detail and process-driven approach.
- Excellent communication skills with the ability to communicate and influence internally & externally.
- Team player who can facilitate successful project work, operating to deadlines.
Apply now at [Confidential Information]
