Key Responsibilities
- Customer Relationship Management
Act as the first point of contact for all customer inquiries, requests, and
complaints, ensuring timely resolution.
Build and maintain strong relationships with customers to promote repeat
business and long-term partnerships.
Guide clients on customs processes, documentation requirements, importer
code renewals, and regulatory compliance.
Arrange customer visits, provide guided facility tours (where approved), and
ensure clients are kept informed of shipment status and account details.
Maintain proactive follow-ups with customers to update them on shipments,
billing, stock balances, and service requirements.
- Inbound and Outbound Operations
Inbound
Collect, verify, and process import documentation from customers, ensuring
accuracy and guiding them to correct discrepancies to avoid customs fines.
Support submission of Bills of Entry (BOEs), invoices, and other customs
documents, following up with messengers and customs authorities as required.
Coordinate with warehouse and inventory teams to ensure GRNs (Goods
Received Notes), stock records, and customer reports are accurate and updated.
Follow up with warehouse managers on inbound stock counts and ensure
discrepancies are reported and resolved.
Maintain organized filing of invoices, receipts, import documents, and customs
clearance papers for audit and operational traceability.
