Roles and responsibilities
- By guiding associates and promoting the utilization of the digitized platform, communicate the benefits and convenience of the SmartQ ordering APP, including associated offers.
- Drive the adoption process by assisting associates in downloading and using the App, providing training, and supporting those without the App to order and pay through various payment wallets.
- Engage daily with food partners to update menu items, coordinate with the tech team to reflect changes on the App, and ensure timely push notifications and banner displays.
- Conduct Cafe LENS and hygiene checklists, perform hourly governance checks on LENS, and address issues while reporting incidents, accidents, and near misses to the reporting manager.
- Foster a positive work culture and ensure timely, high-quality service. Gather feedback from employees and clients at cafeterias regularly.
- Ensure compliance with company and statutory requirements for displays, counters, and service areas. Oversee cafeteria counters to ensure adherence to laid-out OSPs (Operating Standard Procedures).
- Inspect work areas during and after use, ensuring proper waste disposal. Maintain Health, Safety, and Environment (HSE) and temperature records, reporting any variances.
- Ensure equipment operates according to Equipment Safety Work Procedures (ESWP) and report any downtime to relevant departments.
- The candidate will be required to work six days a week
- SmartQ will provide travel reimbursements as per the travel policy
Qualifications:
- Passionate about providing top-notch service to both clients and employees. Possess strong communication skills in both English and the local language, ensuring a positive and excellent experience for all with a positive attitude.
- Tech-savvy with basic computer knowledge, a passionate learner, and characterized by honesty and integrity.
- A team player with the ability to lead and manage food partner employees, demonstrating self-motivation to take initiative.
- A graduate with a preference for holding a minimum craft course certification in Hospitality.
- Requires a minimum of 2 years of relevant experience
