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Senior Officer - Customer Support Escalation

Tata CLiQ
Navi Mumbai, Mumbai City, Mumbai
1-7 Years
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  • Posted 10 days ago
  • Over 50 applicants
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Job Description

Role Responsibilities:

  • Respond to customer queries via email and chat
  • Assist with order issues, returns, and refunds
  • Record interactions in CRM and track issues
  • Collaborate across teams to resolve cases

Key Deliverables:

  • Accurate handling of orders and returns
  • Prompt resolution of customer concerns
  • Updated customer interaction records
  • Improved service strategies and outcomes

More Info

Job Type:
Permanent Job
Industry:
Shopping, Internet
Role:
VP/Head - Customer Service, Customer Research Executive, Supervisor/Team Lead, Sales Support Coordinator
Function:
Customer Service/Call Centre/BPO, Sales - Corporate
Employment Type:
Full time
Open to candidates from:
Indian

About Company

Tata CLiQ

Tata CLiQ

Job ID: 118156665

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Last Updated: 05-03-2026 00:35:05 PM
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