Business Function
Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Job Purpose
- Provide Application support for banking applications
- Aware of application used in T&M, Custody and PCM Clearing business functions
- Technical support for UAT, Production and Project specific requirements
- Should have knowledge of various regulatory applications used by business functions. Should be aware of regulatory applications
Key Accountabilities
- Provide Application support for production issues
- Co-ordinate with application echo partners/vendors & bank's internal units in issue resolution in the production and UAT environment
- Participate in project. To be part of requirement gathering, solution designing, Project development and end to end deliveries
- Publish regular project / issue updates to all stakeholders
- Good understanding of SRE model, automation in manual tasks, Jira and raising service/incident tickets
- The candidate should have good written verbal communication skills, vendor management experience, incident, problem and change management experience
- Maintaining BAU jobs execution, reports generation on daily basis and based on the frequency of reports Weekly, Fortnightly, Monthly Quarterly and Annual and providing support to business units
- Maintaining production access and coordinating for change management process steps. BCP, DR activities
- Participate in Audit activities
Job Duties & Responsibilities
- Provide Application support for production issues
- Co-ordinate with application echo partners/vendors & bank's internal units in issue resolution in the production and UAT environment
- Participate in project. To be part of requirement gathering, solution designing, Project development and end to end deliveries
- Publish regular project / issue updates to all stakeholders
- Good understanding of SRE model, automation in manual tasks, Jira and raising service/incident tickets
- The candidate should have good written verbal communication skills, vendor management experience, incident, problem and change management experience
- Maintaining BAU jobs execution, reports generation on daily basis and based on the frequency of reports Weekly, Fortnightly, Monthly Quarterly and Annual and providing support to business units
- Maintaining production access and coordinating for change management process steps. BCP, DR activities
- Participate in Audit activities
Requirements
- 4+ years of experience in Application Support from Technology domain
- The role should have good knowledge, Linux, Windows, PL/SQL developer, Oracle 12/19 enterprise edition
- The candidate should have knowledge of scripting and infrastructure components like networking, virtual private cloud, VDI, SFTP and storage systems i.e. SAN etc
- Experience in JIRA
- Good communication skills to interact with different business units as well as internal technology team
Education / Preferred Qualifications
- Minimum Qualification- Diploma or Graduate in any stream
Core Competencies
- Thorough knowledge of Reports generated under Banking domain under different business units
- Possess Strong problem solving, analytical skills with an ability to handle multiple tasks & prioritize accordingly
- In depth knowledge of Banking Platforms architecture
- Demonstrated ability to effectively communicate, trouble shoot, and problem solve with clients throughout the implementation process
- Planning & execution
- 24x7 availability & work culture
- Proactive follow-ups till completion with quality within timeframes
Technical Competencies
- Experience in Linux, Windows, PL/SQL developer, Oracle 12/19 enterprise edition
- Knowledge of scripting and infrastructure components like networking, virtual private cloud, VDI, SFTP and storage systems i.e. SAN etc
- Knowledge of JIRA and monitoring tools
Primary Location
India-Maharashtra-Mumbai
Job
Technology
Schedule
Regular
Job Type
Full-time
Job Posting
Dec 11, 2025, 10:30:00 AM
