Application Support Engineer

Technical Expertise:

2 to 5 years experience and knowledge on

Windows Server Administration

SQL (My SQL and SSMS),

Application Support,

Working experience on .Net based application support (IIS, Authentication, Authorization tools)

Installing the SSL certificates,

Working experience on Linux servers,

Knowledge on applications hosted on Cloud.

Maintaining the Hygiene of the servers (Windows/Linux)

Basic Java knowledge

Incident handling (P1, P2, P3, P4s).

Excellent Troubleshooting and analytical skills.

ITIL certification will be added advantage.

Good communication and interpersonal skills and ready to work 24*7.

Roles & Responsibilities:

Some of the Production Support activities are listed below.

Working on deployment activities.

Deploying, Testing the builds on lower environments, taking it LIVE on Production with necessary approvals.

Sanity on Production daily to make sure Production is secure for the customers before they login. Pre-Production and Production servers Hygiene to be maintained on Monthly basis.

Running Automation/Migration scripts handed over to us by the Dev. team.

Responsible for efficiently managing the relationship with these customers and thoroughly documenting their cases.

Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues. Collaborate with Tech Leads and escalation resources when appropriate.

Monitoring queues and assisting with daily goals and conducting quality control to reduce errors to improve procedures.

Handling escalated issues from customers.

Performing pre-deployment and deployment activities