The Senior Network Engineer designs and troubleshoots high-level network infrastructures, triages complex issues, and contributes to team objectives creatively. This role ensures smooth operation of Alkami's growing network across cloud, corporate, and customer environments.
Key Responsibilities
- Provide network support for Alkami cloud, corporate, and customer environments
- Work directly with customers on networking products and solutions
- Manage assigned work via ticketing system, owning troubleshooting from start to resolution
- Use tools like log analysis and packet captures for root cause analysis
- Monitor infrastructure performance and plan upgrades, patching, and compliance tasks
- Install and maintain firewalls, routers, switches, and load balancers
- Document processes, create network diagrams, and maintain knowledge base articles
- Review IT maintenance tasks like backups and upgrades
- Mentor junior engineers and provide on-call support per company policy
Requirements
Experience & Education
- Minimum 5+ years hands-on network design, administration, configuration, and troubleshooting (or 3+ years with advanced degree)
- Bachelor's degree in Computer Science, Systems Engineering, or equivalent
Technical Skills
- Cisco CCNP or equivalent certification
- AWS Certified Cloud Practitioner or higher
- 1-2 years network automation/programming experience
- Mastery of networking technologies (load balancers, firewalls, VPN)
Soft Skills
- Excellent customer support, problem-solving, collaboration, and communication
Preferred Qualifications
- Experience architecting complex network infrastructures
- Advanced AWS certifications
- 5+ years supporting AWS/Microsoft technologies
- 3-5 years Linux experience
