About Us
Power Bridge is a customer centric AV & IT Infrastructure Solution & Services Provider, pivoting to bridge the Gap between innovative IT products, solutions and Customer needs.
With Offices in Bangalore (HQ) and Hyderabad, we boast the capabilities and operational excellence to execute projects for our customers across India.
Our Passionate teams across business functions work in tandem with our Industry leading Technology partners to deliver hassle-free technology upgrades projects with time bound SLA's.
Senior Network Engineer - Network Operations & Infrastructure responsible for design, implementation, and 24/7 operation of enterprise network infrastructure (LAN/WAN/Wireless) with focus on operational excellence, automation, and high availability.
Requirements
REQUIRED QUALIFICATIONS :
Experience: 7+ years in Senior Network Engineering roles with enterprise-scale infrastructure and ITIL framework.
Technical Expertise
- Infrastructure: Cisco routers/switches, SD-WAN, Juniper Firewall, WAN, enterprise firewalls, Cisco/Mist Wireless Controllers, AWS Cloud
- Automation: Linux administration, Ansible, PERL/Python scripting, Apache, MySQL
- Protocols: BGP, OSPF, EIGRP, DNS, DHCP, QoS, LISP, EVPN
Core Competencies
Highly autonomous, strong communication skills, excellent project and time management, analytical problem-solving
Key Responsibilities
- Network Operations & Monitoring (24/7 Support)
- Monitor and respond to WAN/LAN/Wireless alarms and incidents
- Troubleshoot SD-WAN, firewalls, switches, wireless controllers, and routing protocols
- Provide advanced root cause analysis for complex network issues
- Coordinate with Field IT, Engineering teams, and external vendors
- Ensure service continuity and resolve interruptions promptly
- Incident & Problem Management (ITIL Framework)
- Work tickets within defined SLAs with accurate documentation and work summaries
- Manage ticket handovers for 24/7 operations, ensuring continuity
- Identify recurring issues and initiate problem management processes
- Escalate operational issues and track to resolution
- Implement lessons learned to prevent future incidents
- Change & Configuration Management
- Create change tickets for network modifications during maintenance windows (weekends/after-hours)
- Manage configurations using Python/Ansible automation
- Implement changes through orchestration solutions
- Maintain configuration version control and documentation
- Operational Excellence & Automation
- Drive projects to improve network quality and reliability
- Review and implement network automation solutions
- Work with internal customers to meet evolving demands
- Optimize network performance continuously
- Reporting & Analysis
- Prepare monthly reports: ticket volume, trends, MTTR, root cause analysis, closure codes
- Conduct deep dive analysis on recurring/escalated events
- Present findings during Weekly Business Review (WBR) and Monthly Business Review (MBR)
- Provide process improvement recommendations
- Lead weekly calls with Engineering teams to track case progress
PERFORMANCE METRICS
- SLA compliance and MTTR reduction
- Network uptime and availability
- Ticket quality and documentation accuracy
- Reduction in recurring incidents
- Successful project delivery and automation implementation
WORKING CONDITIONS
- Location: Onsite ( PowerBridge System Private Ltd)
- Schedule: 24/7 operational support with rotating shifts;
- Reporting: Client-designated Network Engineering Manager/Lead
Benefits
- Health insurance coverage for self, spouse, and kids
- Long-term benefit savings plan with employer matching contributions.
- Opportunities for professional development and advancement within the organization.
