Senior Network Engineer - Network Operations & Infrastructure responsible for design, implementation, and 24/7 operation of enterprise network infrastructure (LAN/WAN/Wireless) with focus on operational excellence, automation, and high availability.
Requirements
REQUIRED QUALIFICATIONS :Experience: 7+ years in Senior Network Engineering roles with enterprise-scale infrastructure and ITIL framework.
Technical Expertise: Infrastructure: Cisco routers/switches, SD-WAN, Juniper Firewall, WAN, enterprise firewalls, Cisco/Mist Wireless Controllers, AWS Cloud
Automation: Linux administration, Ansible, PERL/Python scripting, Apache, MySQL
Protocols: BGP, OSPF, EIGRP, DNS, DHCP, QoS, LISP, EVPN
Core Competencies:Highly autonomous, strong communication skills, excellent project and time management, analytical problem-solving
KEY RESPONSIBILITIES1. Network Operations & Monitoring (24/7 Support) Monitor and respond to WAN/LAN/Wireless alarms and incidents
Troubleshoot SD-WAN, firewalls, switches, wireless controllers, and routing protocols
Provide advanced root cause analysis for complex network issues
Coordinate with Field IT, Engineering teams, and external vendors
Ensure service continuity and resolve interruptions promptly
2. Incident & Problem Management (ITIL Framework) Work tickets within defined SLAs with accurate documentation and work summaries
Manage ticket handovers for 24/7 operations, ensuring continuity
Identify recurring issues and initiate problem management processes
Escalate operational issues and track to resolution
Implement lessons learned to prevent future incidents
3. Change & Configuration Management Create change tickets for network modifications during maintenance windows (weekends/after-hours)
Manage configurations using Python/Ansible automation
Implement changes through orchestration solutions
Maintain configuration version control and documentation
4. Operational Excellence & Automation Drive projects to improve network quality and reliability
Review and implement network automation solutions
Work with internal customers to meet evolving demands
Optimize network performance continuously
5. Reporting & Analysis Prepare monthly reports: ticket volume, trends, MTTR, root cause analysis, closure codes
Conduct deep dive analysis on recurring/escalated events
Present findings during Weekly Business Review (WBR) and Monthly Business Review (MBR)
Provide process improvement recommendations
Lead weekly calls with Engineering teams to track case progress
PERFORMANCE METRICS SLA compliance and MTTR reduction
Network uptime and availability
Ticket quality and documentation accuracy
Reduction in recurring incidents
Successful project delivery and automation implementation
WORKING CONDITIONS Location: Onsite ( PowerBridge System Private Ltd)
Schedule: 24/7 operational support with rotating shifts;
Reporting: Client-designated Network Engineering Manager/Lead
Benefits
- Health insurance coverage for self, spouse, and kids
- Long-term benefit savings plan with employer matching contributions.
- Opportunities for professional development and advancement within the organization.
