Senior Network Engineer, IN

WHAT'S YOUR NEW ROLE ABOUT

DAZN is seeking a Senior Network Engineer to join our diverse and expanding Global Network Support team. As a Senior network engineer, you will support our global Network Operations Centre, providing 2nd/3rd line Network Support for Network related incidents, problems, changes, and service requests.

You will be responsible for supporting and maintaining the highest levels of service availability within our large global network, including Local Area Networks (LANs), Wide Area Networks (WANs), Security Appliances and Load Balancers. In addition, you will technically lead the implementation of new services within the global network, ensuring exceptional design / build documentation is produced and that knowledge is transferred into the wider Network Operations team.

You will form part of our team who provide outstanding support to our business and customers, ensuring the network is closely managed to avoid incidents from occurring, implementing new service provisions, leading on business-as-usual network changes and ensuring any unavoidable incidents are resolved promptly.

Due to our live sports schedule, you need to be flexible in terms of working hours, including nights, weekends, national and public holidays. You will also form part of our network engineering on-call rota, ensuring technical escalations from our 24/7 NOC are handled quickly and efficiently to support the business needs.

What you'll be doing:

• Lead on the resolution of escalated incidents and problems, ensuring business service level targets are achieved and managing stakeholders within the business.
• Own the successful fulfilment of complex service requests and changes, within the agreed timelines.
• Be technical engineering lead on network projects, supporting the ongoing development of the global network and working closely with the network architecture team.
• Maintain and manage the global network monitoring platform, ensuring it consistently meets the demands of the business.
• Support the development of operational business processes and successful delivery of service improvement opportunities.
• Be point of technical authority for the NOC team members, providing Technical / Operational assistance and guidance.
• Develop key relationships with a multitude of stakeholders across the business.
• Drive best practice, proactivity, and innovation; enabling our customers to have the best customer experience.
• Maintain technical and process documentation within the Network Support function.
• Provide operational cover and support for the 24/7 global NOC team.
• Be involved in directly supporting the successful delivery of major sporting events to our global customer base.

What you'll bring:

• Previous experience of working within a 24/7 network operations department.
• Minimum of 5 years experience within an equivalent 3rd line Network Support role.
• Strong demonstrable experience in supporting, maintaining, and developing a complex Cisco routing and switching network environment on a large global scale.
• Strong demonstrable experience in supporting and maintaining large estates of next generation enterprise Firewalls.
• Expertise in management of Load Balancers within a production network.
• Ability to develop design principles, models, plans, internal standards, and processes based on industry best practices.
• Previous experience in technically leading on the successful delivery of significant network evolution / implementation projects.
• Flexibility to support a 24x7 global operation, including providing out of hours on-call assistance.
• Strong working knowledge of ITIL Incident, Problem, and Change Management components.
• Previous experience in managing and evolving Network Management systems.
• The ability to quickly assess, prioritize, respond, resolve incidents.
• Excellent communication skills and proven stakeholder management.
• Demonstrated strategic and tactical thinking, quantitative and analytical skills, while under pressure.
• Hands on experience of working with IT Service Management tools such as Halo.
• The ability to promptly learn new network technologies and shape the delivery of these into an operational