Job Title: Senior Network Engineer (L2) | Juniper | Cisco | Wireless Troubleshooting | CCNP
Location: Hyderabad
Employment Type: Full-Time
Shift: 24x7 Rotational Shifts (including night shifts, weekends, and on-call support as per business requirements)
About the Role
The Level 2 Network Engineering team is responsible for ensuring the availability, performance, and security of enterprise network infrastructure supporting a global client environment across 450+ locations. As a member of the team, you will have a direct impact on network operations, troubleshooting, infrastructure enhancements, and service reliability.
The ideal candidate will have strong experience in Routing & Switching, Wireless Troubleshooting, and hands-on exposure to Juniper and Cisco technologies. This role requires direct interaction with international clients, making excellent communication and customer-facing skills essential.
Key Responsibilities
- Develop and support network architecture for a multi-tenant enterprise environment.
- Manage the lifecycle of network solutions from design through implementation and operational support.
- Build scalable, reliable, secure, and efficient networking solutions.
- Manage and maintain multi-vendor, multi-protocol datacenter and enterprise networks.
- Monitor network performance and proactively identify optimization opportunities.
- Troubleshoot and resolve complex network-related incidents.
- Support and maintain routing, switching, wireless, and security infrastructure.
- Participate in a regular on-call rotation and support critical production environments.
- Provide technical guidance to internal teams and clients.
- Manage multiple incidents and service requests while meeting SLAs.
- Collaborate with project teams on network implementation and migration activities.
- Create and maintain technical documentation, procedures, and knowledge articles.
- Work effectively across multiple tools and platforms to ensure timely issue resolution.
- Communicate directly with global customers and stakeholders to troubleshoot and resolve networking issues.
Required Experience & Skills
Mandatory Requirements
- 5+ years of experience as a Network Engineer (Level 2).
- Strong hands-on experience in Routing & Switching.
- Strong wireless troubleshooting experience.
- Hands-on experience with Juniper networking devices.
- Experience supporting enterprise-level or service provider networks.
- Strong understanding of network protocols including:
- BGP
- OSPF
- EIGRP
- TCP/IP
- Experience troubleshooting wired and wireless network issues.
- Experience with Cisco networking technologies.
- Strong understanding of DNS, IPSEC, HTTPS, TLS, and network security concepts.
- Experience with network monitoring and troubleshooting tools.
- Excellent verbal and written communication skills.
- Ability to interact confidently with international clients and stakeholders.
Preferred Skills
- Experience with Juniper Mist.
- Experience with Cisco WLC.
- Experience with Ruckus Wireless solutions.
- Experience with Fortinet technologies.
- Experience in network automation using Python, Bash, Perl, or similar technologies.
- Understanding of PKI and authentication mechanisms.
- Experience managing enterprise wireless environments.
Certifications
Required:
Preferred:
Desired Competencie
- sStrong analytical and troubleshooting skills
- .Ability to work independently with minimal supervision
- .Strong customer-service mindset
- .Ability to manage multiple priorities in a fast-paced environment
- .Excellent problem-solving and decision-making skills
- .Ability to mentor junior engineers
- .Strong documentation and process adherence skills
- .High sense of ownership and accountability
.Educatio
- nBachelor's Degree in Computer Science, Information Technology, Systems Engineering, or a related field
- .Equivalent practical experience will also be considered
.Working Condition
- s24x7 Rotational Shifts
- .On-call support participation required
- .Must be comfortable supporting global customers across multiple time zones
- .Must successfully pass pre-employment background verification
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