Senior Member of Technical Staff - II, Technical Support

Mavenir is building the future of networks and pioneering advanced technology, focusing on the vision of a single, software-based automated network that runs on any cloud. As the industry's only end-to-end, cloud-native network software provider, Mavenir is transforming the way the world connects, accelerating software network transformation for 250+ Communications Service Providers in over 120 countries, which serve more than 50% of the world's subscribers.

Role Summary

We are looking for a highly skilled Technical Architect / Subject Matter Expert (SME) in Packet Core Support with strong expertise in 4G/5G technologies. The ideal candidate will have deep technical knowledge, strong troubleshooting skills, and hands-on experience in cloud-based packet core deployments

Key Responsibilities

• Provideend-to-end support and architectural expertisefor Packet Core solutions across 4G and 5G networks.
• Troubleshoot and resolve complex issues across multi-vendor telecom environments.
• Leadcustomer support and product support activities, ensuring high service availability and performance.
• Driveintegration, onboarding, and deploymentof Packet Core solutions in cloud environments.
• Analyze network issues using tools likeWiresharkand other diagnostic utilities.
• Collaborate with cross-functional teams for seamless delivery and optimization of services.
• Ensure alignment with3GPP standardsand telecom best practices.
• Guide and mentor teams on advanced troubleshooting and architecture design.

Job Requirements

• Strong understanding of4G LTE and 5G architectures
• Expertise inPacket Core protocols and signaling
• Excellent troubleshooting and analytical skills
• Strong communication skills (written & verbal)
• Ability to work across multiple technical domains and stakeholders

Accessibility

Mavenir is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you require any assistance, please state in your application or contact your recruiter.

Mavenir is an Equal Employment Opportunity (EEO) employer and welcomes qualified applicants from around the world, regardless of their ethnicity, gender, religion, nationality, age, disability, or other legally protected status.