Roles & Responsibilities:
- Serve as the primary point of contact for P rocess owners and stakeholders for Workday HRIS , in driving adoption, providing guidance, expertise , and strategic recommendations on solution enablement .
- Lead the Workday Support Team, to manage day-to-day system support as well as implementation of Workday projects/ initiatives , as per the relevant governance and service delivery protocols .
- Collaborate with technical consultants, project managers, and business stakeholders to deliver integrated solutions that align with Business objectives .
- Monitoring and resolution of Workday incidents and support service s, with adherence to SLA s and respo nsibility for appropriate execution of relevant follow-up actions .
- Ensure appropriate docu mentation of Workday support maintenance activities and design changes , for future reference and audits.
- I nstil a Continuous Innovation mindset within the team , by mentoring them and ensuring their professional growth through Workday training and skills enablement .
- Stay abreast of Industry trends and advancements through Workday releases, features, and best practices, and recommending enhancements aligned to the organization needs.
- Partner with process owners and stakeholders in identifying , deploy ing and driving adoption of latest Workday capabilities through a defined service improvement framework .
Qualifications:
- Experience in leading a successful HRIS team (preferably on Workday) with ability to inspire and motivate cross-functional teams to achieve desired outcomes .
- Excellent problem-solving abilities and analytical thinking , to proactively assess and resolve day-to-day issues , and independently drive initiatives to improve solution adoption and HRIS service delivery .
- In-depth knowledge of overall Workday solution with relevant Workday certification s / accreditation s , and hands-on experience in implementing and optimizing Workday HR solution s from Design to Deploy .
- strong collaboration and communication skills , to work effectively with a global team of HR , IT and Business stakeholders.
- Experience in effectively communicating complex technical concepts to both technical and non-technical audience.
- A commitment to continuous learning and staying informed on industry trends , HR Technology innovations and best practices.
- Experience in preparing relevant leadership collaterals and establishing documentation standards for project management, functional & technical requirements and solution implementation .
- Ability to lead projects and drive them to completion.
