Role Summary
We are looking for an Sr. Manager who will bridge hands-on design, research practice with delivery ownership. This role demands someone who is AI ready and can independently drive multiple projects, manage stakeholder expectations, mentor junior team members, and ensure design/research outputs align with business goals. Will play a pivotal role in setting vision, building capability, and ensuring design & research excellence that drives digital transformation.
Key Responsibilities
- Own end-to-end delivery of multiple design projects with measurable business outcomes (engagement, NPS, conversion, etc.).
- Translate insights into actionable design strategies that enhance human experience journeys.
- Guide and review the work of team members, ensuring adherence to design system and research frameworks.
- Partner with Product, Tech, and Business heads to co-create roadmaps and define success metrics.
- Facilitate workshops with cross-functional teams to align business, product, and design priorities.
- Support the Manager/Lead in preparing presentations, reports, and insights for senior leadership.
- Manage vendor partners/agencies when required to extend delivery capacity.
Required Skills And Qualifications
- Hands-on AI readiness for Design enhancement and co-creation.
- Expertise in UX strategy, user research, and digital product design.
- Strong proficiency in design and research tools (Figma, Analytics & survey platforms).
- Ability to churn out requirement with agility and quality.
- Strong leadership and stakeholder management experience.
- Ability to balance user-centric design/research with business requirements.
- Demonstrated experience in managing projects with multiple stakeholders.
- Strong storytelling and presentation skills for leadership forums.
Experience
- 11 to 18 years of experience in UX/UI design and UX research with at least 4 years in a people management role.
- Proven track record of managing digital product design independently.
- Bachelor's or Master's degree in Design, HCI, Psychology, or related field.
Key Attributes
- Problem-solving mindset with business awareness and growth mindset.
- Ability to coach junior team members and foster collaborative culture.
- Ownership-driven, with strong planning and prioritization skills.
