About Emeritus
Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It does this by collaborating with more than 80 top-tier universities across the United States, Europe, Latin America, Southeast Asia, India and China.
Emeritus short courses, degree programs, professional certificates, and senior executive programs help individuals learn new skills and transform their lives, companies and organizations. Its unique model of state-of-the-art technology, curriculum innovation, and hands-on instruction from senior faculty, mentors and coaches has educated more than 300,000 individuals across 80+ countries.
Founded in 2015, Emeritus, part of Eruditus Group, has more than 1,800 employees globally and offices in Mumbai, New Delhi, Shanghai, Singapore, Palo Alto, Mexico City, New York, Boston, London, and Dubai. The company is backed by prominent investors including Accel, SoftBank Vision Fund 2, the Chan Zuckerberg Initiative, Leeds Illuminate, Prosus Ventures, Sequoia Capital India, and Bertelsmann.
About The Role
The Senior Manager Training will be responsible for driving sales capability building through structured, data-driven training interventions. The role focuses on developing deep domain expertise within sales teams, strengthening quality frameworks, and enabling performance excellence aligned with business objectives.
Key Responsibilities
- Lead the development of domain and program expertise across sales teams, ensuring high-impact and consistent program pitching.
- Design, implement, and continuously evolve the sales training and quality framework to support business growth and performance standards.
- Conduct regular audits of sales calls to evaluate quality, compliance, and effectiveness against defined benchmarks.
- Analyze audit insights to identify recurring skill gaps and translate findings into targeted training and coaching initiatives.
- Build and execute structured, scalable training plans and deliver engaging learning interventions across experience levels.
- Own Training Needs Identification (TNI) and ensure effective content design and delivery methodologies.
- Partner with cross-functional stakeholders to build, enhance, and standardize product and program training content.
- Lead onboarding and induction training for new hires, enabling faster ramp-up and alignment with business expectations.
- Identify gaps in processes, systems, or enablement tools and recommend actionable, sustainable solutions.
- Present data-backed insights on training effectiveness, performance trends, and business impact to senior stakeholders.
Skills & Qualifications
- Education: Graduate from a recognized college or university.
- Experience: Minimum 5 years of relevant experience, preferably within Education, Higher Education, Universities, or Study Abroad sectors.
- Prior experience in call quality audits, performance evaluation, or sales training effectiveness measurement is strongly preferred.
- Strong analytical and problem-solving skills with the ability to convert insights into actionable learning strategies.
- Proficiency in MS Office tools (Excel, PowerPoint, Planner) with strong reporting, data analysis, and basic automation capabilities.
- Familiarity with Learning Management Systems (LMS) and instructional design tools is an advantage.
- Excellent communication, facilitation, and stakeholder management skills.
- Strong presentation, storytelling, and content development abilities.
- High learning agility, critical thinking, and a strong attention to detail.
Emeritus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
In Press
- https://inc42.com/buzz/edtech-startup-eruditus-fy23-revenue-crosses-inr-3000-cr-mark/
- emeritus harvard business school: Edtech unicorn Emeritus story now a Harvard Business School case study - The Economic Times (indiatimes.com)
