Job Description
- SLA / Turnaround Time (TAT): % on-time closures by priority tier.
- First-Time-Right (FTR): % of units passing all tests after first repair.
- Repeat Failure Rate: % returns within 90/180 days post-repair.
- Repair Yield & Recovery Rate: % units successfully repaired vs. scrapped.
- Cost per Repair / Cost Avoidance: Trend vs. target; mix-adjusted.
- WIP & Cycle Time: Average days in each stage; bottleneck reduction.
- Parts Consumption & Scrap: Cost, accuracy, and trends.
- RCA Closure Effectiveness: % 8D/CAPA closed on time; recurrence index.
- Audit Scores & Compliance: ESD, IPC, calibration, QMS adherence.
Responsibilities
- Repair Operations Leadership
- Set up and run the repair centre (people, process, tools, spares, test benches, ESD control, safety).
- Manage intake-to-dispatch lifecycle for RMAs/FRUs: receiving, triage, diagnosis, repair, functional test, soak/stress test, quality sign-off, packaging, dispatch.
- Ensure adherence to test procedures, repair SOPs, and version control for firmware/configurations.
- Plan and optimize shift capacity, takt time, and WIP to meet SLA/TAT commitments.
- Technical Ownership
- Lead fault isolation and component-level repair of complex digital, analog, RF, and optical assemblies (e.g., high-speed SerDes, clocking, power, thermal, optics).
- Establish and maintain golden-unit baselines, automated test scripts, and boundary-scan/JTAG coverage as applicable.
- Approve repair dispositions: component-level fix, module swap, refurbish, scrap, or vendor return.
- Drive obsolescence management and alternate-part qualifications in collaboration with Engineering/Sourcing.
- Quality, RCA & Continuous Improvement
- Implement structured problem-solving (5-Why, Ishikawa, 8D) and feed systemic issues to Design, NPI, and Supplier Quality.
- Maintain robust traceability (serial/lot, BOM revisions, repair history, failure codes) in ERP/PLM/MES.
- Own repair yield, repeat-failure rate, and DPPM targets; drive corrective and preventive actions (CAPA).
- Champion calibration, MSA, and measurement integrity of all test and diagnostic equipment.
- Ensure compliance with ESD (ANSI/ESD S20.20), IPC standards (IPC-A-610/7711/7721), and internal QMS (ISO 9001/ISO 27001).
- Customer & Field Interfaces
- Partner with Customer Support to prioritize critical returns and communicate status/ETAs.
- Provide actionable failure analytics to key customers; support audits and technical deep-dives when required.
- Define and own repair SLAs by customer/product; negotiate realistic, tiered SLAs based on complexity and spares availability.
- Supply Chain & Vendor Management
- Forecast and manage spare components, repair kits, and critical parts (lead times, MOQ, NRND/EOL).
- Govern 3rd-party repair partners: capability audits, contractual SLAs, quality gates, cost controls.
- Collaborate with Sourcing for cost-effective repair ecosystems and alternate sourcing.
- People & Capability Building
- Build, mentor, and certify a high-performing team of repair technicians, test engineers, and FA specialists.
- Drive skill-matrix planning (BGA rework, micro-soldering, conformal coating, thermal management, optical alignment).
- Instill a culture of safety, discipline, continuous improvement, and customer-first mindset.
- Systems & Compliance
- Ensure accurate, timely data capture in ERP/MES/PLM (RMA IDs, failure codes, repair actions, parts consumed, costs).
- Enforce documentation discipline: SOPs, WI, control plans, ECN/ECO adherence, version control.
- Comply with EHS, e-waste (EPR), WEEE/RoHS/REACH, and secure data-handling for returned assets.
Qualifications
- Education: B.E./B.Tech in Electronics/Electrical/Telecom.
- Experience: 1518 years in electronics repair/FA/test within
About Us
Tejas Networks is a global broadband, optical and wireless networking company, with a focus on technology, innovation and R&D. We design and manufacture high-performance wireline and wireless networking products for telecommunications service providers, internet service providers, utilities, defence and government entities in over 75 countries. Tejas has an extensive portfolio of leading-edge telecom products for building end-to-end telecom networks based on the latest technologies and global standards with IPR ownership. We are a part of the Tata Group, with Panatone Finvest Ltd. (a subsidiary of Tata Sons Pvt. Ltd.) being the majority shareholder. Tejas has a rich portfolio of patents and has shipped more than 900,000 systems across the globe with an uptime of 99.999%. Our product portfolio encompasses wireless technologies (4G/5G based on 3GPP and O-RAN standards), fiber broadband (GPON/XGS-PON), carrier-grade optical transmission (DWDM/OTN), packet switching and routing (Ethernet, PTN, IP/MPLS) and Direct-to-Mobile and Satellite-IoT communication platforms. Our unified network management suite simplifies network deployments and service implementation across all our products with advanced capabilities for predictive fault detection and resolution. As an R&D-driven company, we recognize that human intelligence is a core asset that drives the organization's long-term success. Over 60% of our employees are in R&D, we are reshaping telecom networks, one innovation at a time.
Diversity And Inclusion Statement
- Tejas Networks is an equal opportunity employer. We celebrate diversity and are committed to creating all inclusive environment for all employees.
- We welcome applicants of all backgrounds regardless of race color, religion, gender, sexual orientation, age or veteran status.
- Our goal is to build a workforce that reflects the diverse communities we serve and to ensure every employee feels valued and respected.
About The Team
At Tejas Networks, product development is driven by a comprehensive lifecycle approach that begins with understanding customer and network requirements, followed by competitive analysis, architectural design, and implementation. This process emphasizes performance, scalability, cost-efficiency, and environmental considerations, culminating in deployment and operational support. The technology portfolio spans diverse networking domains, including optical transport (DWDM, OTN), broadband access (GPON, XGSPON, CPON), service provider routing (IP/MPLS, Segment Routing, MPLS-TP), and enterprise switching (L2/L3). Products range from compact systems to complex, multi-terabit, chassis-based platforms designed for high availability, modularity, and scalability. Development involves specialized skills across hardware, firmware, FPGA, software, and synchronization, enabling teams to address multidisciplinary challenges effectively. Supporting these engineering efforts there is a centralized operational framework that provides strategic direction, governance, and essential services across the organization. This includes financial management, talent development, compliance, branding, innovation, risk management, and CSR. Together, these functions ensure seamless execution, alignment with business goals, and a culture of continuous improvement and excellence.
