Responsible for managing and leading the production support and delivery of the payment applications.
- The role delivers information technology solutions to fulfill business and functional requirements.
- Responsible for the conversion of business requirements to technical specifications, delivery and post implementation maintenance activities.
- Responsible for 100% system availability and provide solution as per defined SLA.
- Requirement gathering, Functional specification and review, Project Plan, Testing plan, product walkthrough and implementation.
- Responsibilities include interaction with business users, vendors, Technology stakeholders, periodic status updates and people management including mentoring the team and delivering unique service by providing high quality support.
Key Result Area
Manage a diversified team of professionals who are responsible for payment applications support and delivery.
- Effectively manage vendors responsible for application stability
- Responsible for achieving agreed SLA
- Provide functional /technical expertise and recommendations in the assessment of issues and initiatives to support and enhance systems.
- Review and evaluate business requirements to provide recommended solutions.
- Analysis of functional requirement change impact to existing systems.
- Presenting technical solutions in Probe meetings Prepare/verify production transfer documentation.
- Responsible for aligning IT strategy with business strategy.
- Member of the development/implementation team (offshore) working on assigned tasks, project activities and IT initiatives in a collaborative environment.
- Co-ordinates with members and other functional teams and provides oversight for deliverables from offshore.
- Work with team members participating in shadowing and training activities.
- Adhere to information controls and security frameworks/procedures, including change and incident management process.
- Provide general administrative support to the team, including meetings, knowledge transfer and activity reporting.
- Ability to break down complex issues and identify the most important and relevant information and options.
- Ability to present and discuss problems with others toward permanent solutions.
- Investigate and understand the cause of defects raised.
- Interpret, understand, and resolve user support issues.
- Ability to perform root cause analysis.
- Recommend solutions to system or process obstacles.
- Payment roadmap
- Budgets, forecasts & provisions
- People, skills and learning plans
- Responsible for designing functional and technical solutions to business requirements.
- Prepare and maintain documentation.
- Use effective judgment to weigh different options for achieving better results within appropriate timeframes.
- Highlight any concerns affecting workplace deliverables.
- Audit, controls and compliance.
- Payments Technology risk management.
- STP and self-service capabilities
Knowledge Skills And Experience
- 10+ years of experience in Design, Development, integration and implementation of payment products and projects.
- Excellent knowledge on cross border and local payment products and market infrastructure.
- Exposure to payment market infrastructure and capabilities in middle east.
- Good understanding about emerging payment landscape and capability build up.
- Working exposure to payment architecture, interfaces landscape and operational aspects at least within a mid-sized bank.
- Experience with Oracle OBPAY Payment hub integration and implementation.
- Experience with various payment gateway used globally and locally in middle east to connect to payment infrastructure for cross boarder and local payment SWIFT, SAA, GPI, BUNA, Regional RTGS (Global), UAEFTS, DDS, IPI, RTGS, NEFTS, IMPS, BH RTGS, KNPS, QIPS, QATCH, WPS (local payment gateway examples).
- Worked on payment digitization and automation initiatives. Ability to apply robotic automation, AI and Machine Learning solutions to digitize and automate payment processing.
- Ability to Design systems for 100% automated operations.
- Ability to build and operate enterprise-wide payment data mart with support from data team.
- Knowledge of payments market wide regulations, compliance and sanction requirements.
- Experienced in Cheque clearing systems.
- Ability to design, architect systems and solutions from scratch
- Ability to work on Windows / Linux / Oracle / SQL / MQ / API Gateway / Microservices / DevOps etc.
- Experienced in Cloud based technologies and implementations, especially MS Azure.
- Ability to work in a dynamic / multi-tasked environment. Worked on agile environment and ability to lead Payments as a Chapter.
- Computer science / applications engineering degree or equivalent.
- Review and evaluate business requirements against existing and proposed systems, providing a recommended approach through the respective application teams.
- Analysis of functional requirement change impact to existing systems.
- Manage and drive the solution documentation to business (System Requirement Specifications - SRS) describing deliverables to meet requirements.
- Ability to understand the Functional and Technical Design Specifications and help business
- Actively participate in issue resolution activities by guiding & assisting development team and building a good functional repo with development teams
- Understand the Business requirements from the Bank to enable IT to effectively convert &
- prepare the Requirement Specifications & Functional specifications
- FLEXCUBE knowledge and functional expertise
- Status reporting & senior management reporting
- Adherence to Banks internal process and procedures
- Provides guidance, information and instruction to other IT staff requiring broader subject knowledge.
- Cross border team management experience.
- Strong business orientation, domain knowledge to comprehend user requirements.
- Strong organizational, team building and leadership qualities.
- Engineer / Post Graduate with 12-14 years of experience in Project / Program management of financial services.
- Core banking / FLEXCUBE hands on experience and implementation.
- 2-3 years in team management, project management , managing program implementation
- Knowledge of Banking domain is a must
- Should have worked on the Product Designing and implementation with respect to Business requirements
- Strong understanding of SDLC process
- Strong inter personal communication skills
- Experience of Banking Operations in particular Core Banking, General Ledger, Loans,
- Payments, Trade Finance and other related Banking channels
- Exposure of manual testing of Banking software applications is a plus
- Experience in Banking Production Support is an advantage
- Excellent Project Management Experience
The leading financial institution in MENA
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Together, we pioneer key innovations and developments in banking and financial services.
Our mandate To help customers find their way to Rise Every Day, partnering with them through
the highs and lows to help them reach their goals and unlock their unique vision of success.
Delivering superior service to clients by leading with innovation, treating colleagues with dignity and fairness while pursuing opportunities that grow shareholders value.
We actively contribute to the community through responsible banking in our mission to inspire more people to Rise.
