Senior Manager, Technical Writing

SmartBear delivers application integrity for modern tech stacks, ensuring continuous, measurable assurance that software just works as intended with governance to operate at AI speed and scale. SmartBear offers deep test automation, API lifecycle management, and observability capabilities. With integrations across the SDLC, it sets a new quality standard for application delivery teams.

SmartBear is trusted by more than 16 million developers, testers, and software engineers across 32,000 organizations, including 75% of the largest financial institutions and industry leaders such as Adobe, JetBlue, and Microsoft. SmartBear's best-loved brands include Swagger, TestComplete, Reflect, QMetry, Zephyr, and more. As stewards of a collaborative open source community, SmartBear meets customers where they are to make our technology-driven world a better place. Learn more at www.smartbear.com, or follow us on LinkedIn, X, and Reddit.

At SmartBear, you will be part of a dynamic team solving one of the most critical challenges facing modern businesses: ensuring the integrity of software in an AI-driven world. Whether you are working directly with customers, driving go to market strategies, supporting operations, building products, or enabling teams, your contributions help shape the future of software quality for organizations worldwide. Join us in our mission.

Senior Technical Writing Manager:

• Lead and support an established team of talented technical writers, helping them grow and do their best work.
• Oversee content planning, prioritization, and documentation workflows.
• Shape the direction of the product documentation and ensure it truly helps users.
• Implement best practices for content optimization, data-driven documentation, collaboration with AI, and automation solutions.
• Establish content quality standards and perform editorial reviews.
• Drive strategic changes to improve the team's efficiency and increase the business impact.

Team intro:

Technical Writers at SmartBear deliver clear, accurate, and user-focused documentation across our diverse software product portfolio. Their work directly contributes to a high-quality user experience by ensuring customers can easily understand, adopt, and effectively use our products.

To learn more about the SmartBear offerings, we encourage you to explore the SmartBear product portfolio. You may also access a free trial to gain firsthand insight into the tools our documentation supports.

About the role:

As a Senior Technical Writing Manager at SmartBear, you will own the vision, strategy, and execution of technical documentation across SmartBear's developer and testing product portfolio. You will lead and scale a high-performing team of technical writers while partnering closely with Product, Engineering, UX, and other stakeholders to ensure documentation is a strategic asset that drives product adoption and customer success.

In this role, you are accountable not only for content quality, but also for style guide standards systems, workflow improvements and writing based on data. You will guide the organization in simplifying complex technical concepts, advancing best documentation practices, and leveraging automation and AI to improve efficiency and impact.

In this role, you will:

• Lead, mentor, and develop a team of technical writers, including hiring, performance management, and career development.
• Define and own documentation strategy, standards, and governance across multiple product areas and teams.
• Partner with senior stakeholders to align documentation priorities with product roadmaps, release planning, and business objectives.
• Ensure documentation is accurate, accessible, user-centered, and consistent across platforms and delivery channels.
• Drive continuous improvement of documentation workflows, including automation, tooling modernization, and AI-driven efficiencies.
• Plan, prioritize, and oversee documentation deliverables across multiple release cycles and concurrent initiatives.
• Establish and maintain style guidelines, information architecture, and information design best practices at scale.
• Lead cross-functional initiatives that improve documentation quality, scalability, and team effectiveness.
• Measure documentation impact using qualitative and quantitative signals and use insights to inform strategy and investment.

We are looking for you if you have:

• 7+ years of experience in technical writing or documentation, with 4+ years of experience leading or managing technical writing teams.
• Proven cases demonstrating ownership of complex, developer-focused documentation ecosystems.
• Proven experience defining and executing documentation strategy, content planning, and documentation tooling at scale.
• Deep familiarity with a range of content types, including user guides, release notes, API documentation, and open-source documentation.
• Strong understanding of modern documentation ecosystems, including CCMS platforms, Git-based workflows, and CI/CD pipelines.
• Hands-on experience applying AI to documentation workflows, such as content generation, quality validation, taxonomy alignment, or process optimization.
• Demonstrated ability to influence and collaborate effectively with product managers, UX designers, engineering leaders, and other senior stakeholders.
• Exceptional communication, editing, coaching, and mentoring skills.
• Experience operating in agile or DevOps-driven development environments.
• A passion for simplifying complex technical concepts and delivering high-quality, customer-centered documentation experiences.

Why you should join the SmartBear crew:

• You can grow your career at every level.
• We invest in your success and the spaces where our teams collaborate to work, collaborate, and have fun.
• We love celebrating our SmartBears; we even encourage our crew to take their birthdays off.
• We are guided by a People and Culture organization – an important distinction. We think about our team holistically – the whole person.
• We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes.

Did you know

• Our main goal at SmartBear is to make our technology-driven world a better place.
• SmartBear is committed to ethical corporate practices and social responsibility, promoting good in all our communities.
• SmartBear is headquartered in Somerville, MA, with offices worldwide, including Galway, Ireland; Bath, UK; Wroclaw, Poland; and Bangalore, India.
• We've won significant industry(product and company) awards, including the B2B Innovators Award, Content Marketing Association, IntellyX Digital Innovator, and BuiltIn Best Places to Work.

SmartBear is an equal employment opportunity employer and encourages success based on our merits and abilities without regard to race, color, religion, gender, national origin, ancestry, mental or physical disability, marital status, military or veteran status, citizenship status, age, sexual orientation, gender identity or expression, genetic information, medical condition, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other legally protected status.