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MetricStream

Senior Manager Service Delivery

12-14 Years
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Job Description

MetricStream is the global market leader for Integrated Governance, Risk, and Compliance (GRC) solutions delivered on an intelligent integrated platform. MetricStream's purpose-built platform is proven with over a million global users, designed to serve GRC use cases across industries and powered by deep domain expertise, embedded content, rich context, integrated data, and explainable AI. Since 2001, MetricStream has empowered organizations to intuitively harness front-line intelligence that enables all stakeholders to make real-time risk-aware business decisions.

Job Description

MetricStream is looking for an Experienced Project/Delivery Manager to join its Customer Success and Services Team. You will work closely with the Senior Solutions Manager, and a team of solutions engineers, customers, product management, QA, and support organizations to develop and deliver high quality applications.

Key Responsibilities

  • Interact with MetricStream's customers, product management and solutions & services organization.
  • Write solution design documents. Review Requirements documents and provide feedback to Product Management and Solutions organization.
  • Manage a team of solutions developers to develop applications that or of the highest quality and are delivered in a timely manner.
  • Travel to customer locations, be responsible for end-to-end implementation of Solutions modules.
  • Work closely with MetricStream's QA organization to help develop test cases.
  • Work closely with MetricStream's Product Management and R&D for Issues and road map scope delivery.

Skills And Experience

12+ Yrs. of work experience in Delivery/Project Management.

  • Hands-on experience in managing project with teams of over 10 people.
  • Strong enterprise business application design and development experience with global fortune 500 companies.
  • Expert in delivering projects on budget, schedule, and quality.
  • Expert in creating project schedule, tracking, and monitoring project.
  • Experienced in identifying, tracking, and mitigating project risk.
  • Expert in managing customer expectations.
  • Work with Solutions, technical team to have detailed WBS and drive project deliverables.
  • Experienced with Project estimations, budgeting, and SOWs.
  • Able to work collaboratively with different groups outside of Global Services to ensure customer success

Education

BE/B.Tech/M.Tech

Compensation Data

MetricStream is proud to be an Equal Opportunity Employer. We not only celebrate diversity, we thrive on it. We are committed to creating an all-inclusive workplace and do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, genetic information, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other applicable characteristics protected by local, state or federal laws. All employment is decided on the basis of qualifications, merit, and business need.

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About Company

Job ID: 139729713