Senior Manager, Salesforce Operations

In this role, you will:

• Operational Excellence
• Incident Management: Ensure timely and effective resolution of incidents to minimize downtime and impact on sellers.
• Problem Management: Identify and resolve recurring issues through thorough root cause analysis and long-term solutions.
• Process Improvement: Continuously evaluate and enhance operational processes to improve efficiency and effectiveness.
• Collaboration and Communication
• Cross-functional Collaboration: Work closely with development, quality engineering, and other relevant teams to ensure seamless operations and issue resolution.
• Stakeholder Communication: Maintain clear and open communication with key stakeholders, providing regular updates on operational performance and ongoing initiatives.
• Cross-Functional Collaboration: Partner closely with the Sales, Finance, Business Technology and Product teams to ensure systems integration, seamless information flow, and alignment with the overall business strategy.
• Strategic Planning and Execution
• Operational Strategy: Develop and implement strategies to enhance the performance and reliability of the GTMS ecosystem.
• Resource Allocation: Efficiently allocate resources to ensure optimal team performance and support for critical projects.
• Cost Management: Monitor and manage operational costs, ensuring budget adherence and cost-effective solutions.
• Quality Assurance and Release Management
• Quality Standards: Ensure that all releases and updates meet the highest standards of quality and reliability.
• Release Coordination: Oversee the release management process, ensuring smooth and efficient deployments with minimal disruption.
• Team Leadership and Development
• Lead and Manage Teams: Oversee the L2 and L3 support teams, ensuring they are effectively addressing and resolving issues.
• Mentorship and Training: Provide guidance, mentorship, and professional development opportunities to team members.
• Performance Management: Set performance goals, conduct regular reviews, and implement improvement plans as needed.
• Vendor Management: Identify, negotiate, and manage partnerships with third-party vendors to ensure the delivery of top-notch tools and services.
• Performance Metrics: Establish, track, and report key performance indicators to gauge success and identify opportunities for improvement.
• Compliance and Security: Ensure all systems adhere to industry standards, legal requirements, and best practices in security and data privacy.
• Budget Management: Oversee budget planning, allocation, and management within the area of responsibility, employing deep business acumen.
• Champion, role model, and embed Samsara s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.
• Hire, develop and lead an inclusive, engaged, and high performing team.

Minimum requirements for the role:

• Bachelors degree in Business, Computer Science, Information Technology, or related field; Master s degree preferred.
• 3+ years of experience in leadership roles focusing on Sales systems (ex. Salesforce Sales Cloud, CPQ ).
• Experience in managing Operations team driving system stability and Operational excellence.
• 3+ years of Salesforce experience.
• Deep business acumen, with a strong understanding of CRM systems, integration tools, Quality Assurance and analytics platforms.
• Advanced influencing and communication skills, with a strong executive presence.
• Exceptional strategic thinking and problem-solving skills.
• Excellent collaboration skills, with experience working closely with Sales and Channel teams.
• A customer-centric mindset, with a focus on delivering value and a great customer experience.