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Senior Manager, Sales Key Account

DHL Global Forwarding
10-12 Years
Singapore
  • Posted 3 months ago
  • Be among the first 10 applicants

Job Description

IN THIS ROLE YOU WILL:

  • Manages and drives performance of Key Account Specialist Team
  • Prepares and communicates the long-term sales strategy and/or plan and annual sales forecast for the respective department
  • Delivers financial results in line with agreed revenue & margin budgets and targets
  • Drives performance improvement of Key Account group to achieve Sales KPI
  • Plans and manages the portfolio of accounts of the Key Account Team
  • Invests in critical relationships between CSI/ MNC/ SC Customers and DGF organization
  • Provides industry expertise to the team and management, driving the growth of focus sectors
  • Supports and facilitates Sales skills/process training relevant to the Key Account Channel
  • Performs quarterly reviews, identifies and reports performance variance to senior management, thereafter, devises/imposes necessary counteractive actions as applicable
  • Ensures compliance to the requirements of Quality Management System in accordance to the relevant quality procedures and quality manual
  • Provides leadership and manages expectations to team of Sales/ Key Account Managers / Supports
  • Appointed to groom and train junior staff for continuity plans. Provides coaching to staff and manage sales performance
  • Engagement with regional team as well as internal Product Groups
  • Performs general administrative functions and maintenance of staff discipline, leave application and involvement in annual budgeting process
  • Point of escalation for all commercial / operational matters within the team.

YOU HAVE THE FOLLOWING QUALITIES AND QUALIFICATIONS:

  • Experienced in Account Management of Freight Forwarding or related international transportation services customers - managing SLA with SOP monthly performance reviews with customers
  • Experience in managing and coaching a team of Freight Sales professionals
  • Proven track record in developing and growing business with assigned portfolio of customers through RFQ customised solutions selling
  • Good understanding of sector trends in the freight forwarding industry
  • Able to identify customer needs by gathering information and building long-term relationships through value creation
  • Well developed communication and presentation skills
  • Diploma/ degree with more than 10 years of relevant working experience in a MNC environment
  • We regret to inform that only shortlisted applicants will be contacted further by the hiring team.**

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Freight Forwarding
Employment Type:
Full time

Job ID: 146766879

Last Updated: 23-07-2026 09:34:18 PM
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