Senior Manager - Sales

Senior Manager – Sales

Location: Bengaluru, Karnataka, India (Work from office)

About Emeritus & Daskalos

Emeritus is redefining global education by making high-quality learning accessible and affordable for individuals, companies, and governments. Through partnerships with over 80 world-class universities, Emeritus delivers industry-relevant programs across multiple formats—including short courses, degree programs, professional certificates, and executive education—to more than 300,000 learners across 80+ countries.

Daskalos, a strategic initiative of Emeritus, is pioneering transnational education in India by enabling leading global universities to establish joint campuses under the evolving Indian regulatory framework. With several institutions already in advanced stages of engagement, Daskalos is helping shape the future of global higher education in India.

About the Role

We are looking for an experienced and results-driven Senior Manager – Sales to lead a high-performing Inside Sales and Outreach function. This role will be responsible for driving revenue growth, enrollment targets, operational excellence, and team performance across a portfolio of programs.

The successful candidate will manage a multi-layered sales organization comprising Team Leaders and Program Advisors while partnering closely with cross-functional teams to achieve ambitious business objectives.

Key Responsibilities

• Own and deliver revenue, enrollment, and business growth targets for an assigned portfolio of programs.
• Lead and manage a large Inside Sales and Outreach team through Team Leaders and Program Advisors.
• Drive operational excellence by monitoring and improving key sales productivity and performance metrics.
• Partner with Revenue, Marketing, Product, and Operations teams to maximize program performance and business outcomes.
• Ensure effective prospect engagement through phone, email, chat, video conferencing, and other outreach channels.
• Monitor and improve key performance indicators including conversion rates, productivity, talk time, dial efficiency, first-time-to-attempt, average handling time, and lead management metrics.
• Develop and execute action plans for underperforming programs and ensure rapid turnaround of business-critical initiatives.
• Drive workforce planning and staffing strategies to support business requirements across shifts, regions, and program portfolios.
• Establish governance frameworks, reporting mechanisms, and sales processes to improve team effectiveness and efficiency.
• Ensure adherence to quality standards, compliance requirements, and customer experience benchmarks.
• Coach, mentor, and develop Team Leaders and sales teams to build a high-performance culture.
• Represent the Sales and Outreach function in cross-functional reviews and leadership discussions.

Qualifications & Experience

• Bachelor's degree required; Master's degree preferred.
• 7+ years of sales experience with significant exposure to Inside Sales and team management.
• Proven experience managing large sales teams of 50+ members, preferably through Team Leaders or second-line management structures.
• Demonstrated track record of consistently achieving revenue, enrollment, and business growth targets.
• Strong experience in sales operations, forecasting, pipeline management, and revenue planning.
• Excellent communication, stakeholder management, and people leadership skills.
• Strong analytical and problem-solving capabilities with a data-driven approach to decision-making.
• Ability to thrive in a fast-paced, dynamic, and performance-oriented environment.

Preferred Industry Background

Candidates from the following sectors will be highly preferred:

• EdTech
• Higher Education
• Executive Education
• Online Learning Platforms
• SaaS Inside Sales
• Financial Services
• Insurance
• High-Volume B2C Sales Environments