Senior Manager - Risk Assurance | Mumbai
We are currently hiring for a Senior Manager - Risk Assurance role with an MNC client based in Mumbai.
The role requires an experienced leader with expertise in Risk Assurance, Governance, Internal Audit, Fraud Risk, and Regulatory & Contractual Compliance, along with strong client-facing and stakeholder management skills.
Role Overview: Lead Enterprise Risk Management, Internal Audit, and Fraud Risk across global telecom BPO operations. The role focuses on strengthening governance frameworks, ensuring regulatory & contractual compliance, driving audit excellence, and embedding a strong risk culture across delivery and support functions.
Key Responsibilities:
- Enterprise Risk Management (ERM): Lead enterprise-wide risk framework, ensure compliance with client contracts, telecom regulations, data privacy & InfoSec. Implement RCSA, RCM, risk registers, KRIs, dashboards, and provide risk reporting to leadership.
- Internal Audit Leadership: Develop and execute risk-based audit plans across delivery & support functions. Manage process, compliance, contractual, thematic & surprise audits while ensuring closure of audit findings and driving audit automation/analytics.
- Fraud Risk Management: Lead fraud risk framework, identify operational vulnerabilities, oversee investigations with HR/Legal/clients, strengthen whistleblower mechanisms, and drive fraud awareness programs.
- Governance & Stakeholder Management: Partner with delivery leaders and account heads to strengthen governance practices and support client compliance forums.
- People Leadership: Develop Risk, Audit & Fraud teams while driving performance management and cross-functional collaboration.
Role Highlights:
- Work with international telecom clients (UK, Canada & Australia)
- UK Shift
- 5 Days Work from Office (2 weekly offs)
Experience & Qualifications:
- Bachelor's degree (mandatory); MBA / CA / CIA / CISA preferred
- 12 - 18+ years in Risk / Internal Audit / Compliance / Fraud
- 5 - 7+ years leadership experience managing managers
- Experience in BPO / ITES / Shared Services preferred
- Telecom or regulated industry exposure desirable
If interested, please share your updated CV along with:
- Current CTC
- Expected CTC
- Notice Period
