Designation: Senior Manager Quality
Specialty : Home Health
Department: Business Excellence Coding
Work Location: Airoli, Navi Mumbai
Work from Office
Job Description
Atleast 10 years- of experience of having worked in the Medical Coding business. Extremely knowledgeable about, Inpatient coding, Medical Coding guidelines and Coding Techniques (ICD-10, CPT) Also, must have strong knowledge of Anatomy & Physiology, Advanced Medical Terminology, Psychology and Pharmacology. Efficient in using MS Office. Must have excellent communication and interpersonal skills
Duties & Responsibilities
Will be responsible for supervising and managing a team of 100+ QAs
- Create an inspiring team environment with an open communication culture
- Design QA capacity planning as per project requirement
- Delegate tasks and set deadlines
- Quality control as per client SLA
- Ensure effective implementation of the organization's Quality Management System
- Monitor team performance and report on metrics
- Performing random audit of auditor
- Perform RCA on audits observations. Identify knowledge gaps and develop an action plan with quality leads and operation managers
- Discover training needs and provide coaching to QAs
- Listen to team members feedback and resolve any issues or conflicts
- Recognize high performance and reward accomplishments
- Encourage creativity and business improvement ideas
- Suggest and organize team building activities
- Identify improvement opportunities and initiate action plans for improvement
Required Skills
- 10+ years Experience in Medical Coding either in Operations or Quality team of Home Health medical Coding
- Should be at Leadership role to be eligible as per the role define
- The individual would have a high leadership stint in managing medium to Large sized teams for training & Quality teams preferably across multiple sites
- CPC/CIC/COC/CSS any certification
