The Senior Manager - Quality and Process assurance is responsible for developing and implementing quality control procedures, monitoring and analyzing processes, and conducting audits in coordination with concerned stakeholders.
Key Responsibilities
- Develop and Implement Quality Control Procedures Create and maintain quality assurance standards and procedures to ensure compliance with industry regulations and company policies.
- Monitor and Analyze Processes Regularly review and analyze operating processes to identify areas for improvement.
- Conduct Audits and Inspections Perform regular audits and inspections to ensure adherence to established quality standards.
- Coordination with Departments Work closely with various departments to address quality issues and implement effective solutions.
- Prepare Quality Reports Compile and present quality reports to management, highlighting key findings and recommendations.
- Train Staff Develop training materials and conduct training sessions on quality control processes and standards.
- Customer Feedback Review customer feedback and implement necessary changes to improve service quality.
- Compliance Ensure all processes comply with relevant regulations and standards.
Key skills required
- Strong organizational and communication skills.
- Proficiency in process writing, audit / process assurance and quality assessment.
- Ability to analyse data and identify trends.
- Detail-oriented with strong problem-solving skills.
Key Relationships Management (Internal /External)
- External Process writing vendors
- Internal Cross-functional teams
Desired qualification and experience
- Education Bachelors degree (any stream), MBA or equivalent is preferred.
- Experience Minimum of 3-5 years of experience in quality assurance, process management, preferably in the life insurance sector.
