Senior Manager

Line of Service
Advisory

Industry/Sector
Not Applicable

Specialism
Salesforce

Management Level
Senior Manager

Job Description & Summary
A career within Salesforce Consulting services, will provide you with the opportunity to help our clients leverage Salesforce technology to enhance their customer experiences, enable sustainable change, and drive results. We focus on understanding our client's challenges and developing custom solutions powered by Salesforce to transform their sales, service and marketing capabilities by exploring data and identifying trends, managing customer life cycles, strategically building and leveraging online communities, driving employee engagement and collaboration, and connecting directly with channel partners to share goals, objectives, and activities in a secure, branded location.

Program Manager

Manage 1 or more Projects or Programs
Apply project methodologies as needed - mainly Waterfall, Agile, Hybrids
Monitor and remain within the project Budget
Project scope management and scope change controls as needed with the aim to remain
within the agreed budget of the delivery
Liaise regularly with internal and external stakeholders on progress, status, challenges etc.
Plan a project, this does include setting of Milestones, defining Roles and Responsibilities
(RACI) and timelines in accordance with the needs of the client.
Lead and motivate your internal project team
Keep your project(s) on track
Identify Risks and Issues during the project and take appropriate actions to mitigate them
to reduce likelihood on project impact (costs, time, resources)
Ensure Delivery standards and practises are met by you and all members of the project
team
Use IT systems to keep track of resources and project progress, e.g. LucidChart, Smartsheet
etc.
Evaluate the success of the project and aim to achieve a 4.5 max during CSAT's and share
lessons or best practise with the wider delivery team
Carry out project exit/closure activities
Participate in interviewing candidates for team growth.
Manage day-to-day operational aspects of the project(s)
Help upskill members of the delivery team on delivery standards
Escalate challenges to the relevant delivery mng/head
Be point of contact for your project team and resolve any blockers the team is
encountering
Build a good relationship with Stakeholders, this will be the client but also 3rd party
solution providers
Keep existing certifications up to date in a timely manner (within 1 month) as soon as
refresher/maintenance exams become available (Salesforce and other as applicable)
Keep up to date with technical trends and obtain relevant certifications on Salesforce, and
other tools as agreed with your line manager

Minimum Certifications
Salesforce Admin
Salesforce Sales & Service Cloud
A project management certification (e.g. Prince2, Scrum, PMP or other)
1 or more Superbadges per quarter

Mandatory skill sets-Program / Delivery Manager
Year of experience required-11+
Qualifications- B.E / B.Tech / MCA

Required Skills
Program Delivery Management

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship

Government Clearance Required

Job Posting End Date